Customer Value Manager

Shape the Future of Payments with Nexi in 2026 Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment. Customer Value Manager (CVM) Location: Hybrid / Poland Why This Role Is Right for You This is a unique opportunity to build the Customer Value Management (CVM) area from scratch. Following the merger of P24 and PeP and the creation of a combined portfolio of approx. 180,000 merchants, we are introducing a new strategic role: Customer Value Manager (CVM) . The successful candidate will be responsible for designing the CVM strategy, defining processes, implementing tools, and establishing best practices from the ground up . We are specifically looking for someone with hands-on experience in setting up and structuring a CVM (or similar) function in a growing organization — someone who knows where to start and how to build this area in a scalable, data-driven way. The role is primarily focused on the B2B merchant base (payments ecosystem). Experience in B2C environments is welcome, but strong understanding of B2B customer dynamics will be a significant advantage. This position is central to building a structured, data-driven approach to customer lifecycle management, revenue growth, and churn reduction across our merchant base. About Your Future Role In this position, you will: Build the Customer Value Management framework from scratch (strategy, processes, tools, KPIs). Analyze customer behaviour and segment the customer base (e.g., high value, low engagement, churn risk). Define, monitor, and optimise customer lifecycle stages. Build and develop scoring models to support business decisions. Identify cross-sell and up-sell opportunities across products and services. Assess product and value-added services (VAS) penetration. Detect revenue leakage and analyse key churn drivers. Design and execute targeted growth, retention, and anti-churn strategies. Act as a connector between Pricing, Marketing, Product, and Sales teams. Ensure alignment around a unified customer base management strategy. Design and execute personalised campaigns and product recommendations. Explore and enhance omni-channel engagement opportunities. Own key KPIs such as NR per merchant, product/VAS adoption, cross-sell metrics, activity rate, and churn rate. Deliver clear reporting and proactive insights to support commercial outcomes. What Makes You a Great Fit We’re looking for someone eager to make a difference. Here’s what we value: Essential Qualifications: At least 5 years of experience in Customer Value Management, Customer Lifecycle Management, or a similar customer value–driven role . Proven, hands-on experience in building or structuring a CVM (or similar) function , ideally in a B2B environment. Strong analytical mindset and ability to work with large datasets. Deep understanding of customer lifecycle and value-building methodologies. Experience in designing and executing growth and retention initiatives. Excellent stakeholder management skills and ability to work cross-functionally. Business-driven, proactive, and results-oriented mindset. Fluent in English and Polish (minimum C1 level). Even if you don’t check every box, your unique potential and willingness to learn could set you apart. What’s in it for You ? Attractive salary and a competitive benefits package to reward your expertise and contributions Tech equipment: Get the tools you need to succeed, including the latest technology to support your work Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment Grow and develop: Gain hands-on experience and structured training through our PayTech University , designed to accelerate your career and help you reach your full potential Discover Life at Nexi We’re an international team of 10,000+ people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we’re shaping the future of digital payments. Visit our Life at Nexi page. Diversity and Inclusion at Nexi We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive. Your Next Step Starts Here If this opportunity excites you, we’d love to hear your story. Submit your application today, and let’s shape the future of digital payments together!