Customer/Billing Business Analyst

About US: We are a company that provides innovative, transformative IT services and solutions. We are passionate about helping our clients achieve their goals and exceed their expectations. We strive to provide the best possible experience for our clients and employees. We are committed to continuous improvement and innovation, and we are always looking for ways to improve our services and solutions. We believe in working collaboratively with our clients and employees to achieve success. DS Technologies Inc is looking for Customer/Billing Business Analyst role for one of our premier clients. Job Title: Customer/Billing Business Analyst Location: Syracuse, NY or Waltham, MA / Remote Job Type: Contract Only W2 Job Description: We are seeking a Customer/Billing Business Analyst with strong experience in the energy/utilities domain to support National Grid. The ideal candidate will analyze, document, and validate business requirements for customer billing processes and collaborate closely with technical teams to ensure accurate system implementation. Key Responsibilities: Gather, analyze, and document business requirements related to customer billing systems. Work with stakeholders to understand billing processes, account management, and payment workflows. Translate business requirements into functional specifications for development and testing teams. Support User Acceptance Testing (UAT) by validating billing scenarios and ensuring alignment with business rules. Identify process improvements and recommend solutions to enhance billing accuracy and efficiency. Collaborate with developers, testers, and project managers to ensure timely delivery of billing enhancements and fixes. Required Skills / Qualifications: Strong experience as a Business Analyst in Customer/Billing processes, preferably in the energy/utilities sector . Knowledge of utility billing systems and customer account management. Strong analytical, documentation, and communication skills. Experience with requirements gathering, process mapping, and use case creation. Ability to work independently and effectively in a remote or hybrid environment. Preferred: Experience with National Grid or other major energy utility companies. Familiarity with billing system implementations or upgrades. This is a remote position. Compensation: $55.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.