Customs Brokerage Team Lead

Team Lead - Customs Brokerage Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Your role on the team: Maximizes team productivity by ensuring team is reaching max file count, evaluating ETA of shipment versus need to help other team with late documents Informs management where team can assist or where assist is needed to reduce overtime Leads team per client SOP’s, follows through on client requests, ACH, post-entry audit, oversees workflow including classification, entry, billing, OGA issues ensuring team efficiency; assess ongoing/additional training needs of team members Assists team members in resolving issues with Customs, OGA’s and Carriers Monitors Customs exams to prevent mis-deliveries and to ensure proper handling by account rep. Must verify original delivery order was cancelled and new delivery order for delivery to exam site was issued. Monitors Entry Status Report to ensure proper handling of Customs holds and exams, and to ensure entries are not being held up in Customs Reviews rejected entries and Post Entry work (SIL, Entry Cancellations) and have them checked by Import Supervisor before returning them to Customs Monitors payables and receivables for all accounts. Ensure account reps are checking for open receivables before making entry. Resolve accounting discrepancies in a timely manner. Monitors Entries Not Scanned Report to ensure compliance with office scanning policy Audits all entries before being submitted to Customs and before 10th day Reviews daily billing to ensure no revenue opportunities are missed and to identify billing problem areas (i.e. multiple billing errors, using wrong codes, etc.) Ensures CF28’s and CF29’s are resolved properly with assistance of Import Supervisor Ensures TIB’s are closed in a timely fashion and obtain approval from Import Supervisor for new TIB’s Ensures all active customers have an accurate customer profile with a valid power of attorney Ensures team members have completed Ceridian Time and Attendance by noon on Mondays after payroll – amend any errors and coach where needed Notifies appropriate supervisor(s) regarding staff attendance, i.e., tardiness or absence Performs direct reports annual reviews Enforces dress code Ensures staff has completed required training courses Ensures team member’s in-bins are emptied daily and that team member’s desks are kept neat and organized Disseminates pertinent information to team members What you need: Minimum 2 years of related experience and/or training; or an equivalent combination of education and training Brokerage License preferred Ability to apply basic calculations as related to quantities of product picked Ability to apply common sense understanding to carry out instructions Ability to supervise and/or direct the work of others What you gain from joining our team: Access wages early with the Rain financial wellness app Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment! Health, dental, and vision insurance after 30 days of employment 401k match Paid maternity and parental leave Access to career development, employee resource groups, and mentorship programs Employee discounts Access to employee perks like fitness class discounts and free access to a relaxation and meditation app Free financial wellness programs Daycare discount program Opportunities to volunteer and give back to your community + more! Join our Team! Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview. OR Text DELIVER to 88300 to apply!