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CX Enablement Specialist

EmployCustomer Support
Salary
$67.9K–$79.3K
Hiring from
United States
Work type
Remote
Posted
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Employ is transforming how hiring gets done. With our three ATS solutions - Jobvite, Lever, and JazzHR - plus cutting-edge AI Companions, we free recruiters from admin work and give them more time for what matters: connecting with people. More than 26,000 global customers rely on Employ to make millions of candidate connections each year, helping them hire smarter, faster, and at scale. From growing startups to the world’s most recognized brands, we’re redefining what’s possible in talent acquisition.
We’re a fast-moving, remote-first team of builders and innovators who live our people-first philosophy every day. We back it up with flexible work scheduling and paid time off, comprehensive benefits, and career development opportunities that help you thrive. At Employ, you won’t just grow your career - you’ll help millions of others grow theirs.
Come join our team where we have each other’s backs, champion our customers, hold ourselves accountable, and shape what’s next in talent acquisition.
Candidate Safety Notice
Please note, employ takes candidate safety seriously. Employ recruiters and employees communicate only via official @employinc.com email addresses. We will never request payment or personal financial information during the hiring process. If you receive suspicious outreach claiming to be from Employ, please report it to security@employinc.com.

About the Opportunity:

The CX Enablement Specialist is responsible for role-specific enablement across high-impact business clusters, with a focus on customer experience teams. This role is critical to ensuring employees in key roles are equipped to deliver business outcomes in a fast-paced, innovation-driven technology environment, ultimately creating a proven increase in employee performance. The CX Enablement Partner ensures that the teams they support have the skills, knowledge and resources they need to successfully perform their role functions. This role sits within the Revenue Team while supporting the CX team, reporting to the Manager, Enablement.

About the Team:

The Enablement team is a collaborative, impact-driven group focused on equipping our customer-facing teams with the skills, knowledge, and resources they need to succeed. We partner closely with CX, Revenue, Product, and business leaders to turn evolving business needs into meaningful learning experiences that improve performance, accelerate readiness, and help our teams deliver an exceptional customer experience.

What You’ll Do:

Strategic Partnership & Alignment

  • Partner with senior leaders and cross-functional stakeholders to define and execute readiness and enablement strategies aligned to business priorities.

  • Serve as a strategic partner to customer experience and revenue leadership, translating business priorities into targeted enablement and learning plans.

  • Collaborate with leadership to prioritize the most critical enablement for business outcomes.

  • Partner with the Product Enablement Program Manager and Revenue Enablement Partner team on scalable learning initiatives.

Needs Analysis & Program Design

  • Conduct role-level needs assessments to identify skill gaps and performance opportunities for customer experience and revenue teams.

  • Design and build learning plans that blend multi-modal training, enablement resources, performance measurement and behavior change support.

  • Integrate and optimize learning technologies to support role-specific readiness, enablement innovation, and performance improvement.

Enablement Delivery

  • Facilitate enablement sessions for customer experience and revenue teams.

  • Support creation of new hire onboarding program assets and ensure new hires achieve initial ramp up performance targets.

  • Coach customer experience and revenue team members to close skill gaps, reinforce learning, and apply enablement strategies in real-world scenarios.

Program Execution

  • Own enablement initiatives from planning through launch and adoption, ensuring clear timelines, stakeholder alignment, measurable outcomes and on time delivery.

  • Proactively identify risks, remove blockers, and maintain momentum across cross-functional projects in a fast-paced environment.

  • Balance speed and quality by making thoughtful decisions, simplifying where needed, and ensuring consistent progress toward business goals.

Performance Monitoring & Measurement

  • Monitor role performance using KPIs, dashboards, and reviewing calls.

  • Communicate completion status of programs to customer experience and revenue leadership.

  • Evaluate the impact of learning and enablement efforts on business outcomes.

Iteration & Targeted Interventions

  • Continuously refine learning strategies based on performance data, feedback, and evolving business needs.

  • Design and implement targeted interventions to address readiness gaps and accelerate time-to-productivity.

Communication & Resource Enablement

  • Ensure role-specific needs are reflected in company communications, enablement resources, and enterprise learning programs.

  • Create and maintain high-impact resources that support ongoing development and operational excellence.

  • Drive awareness across CX teams on active programs, expectations, and deadlines, ensuring teams know what's due and when.

  • Host and facilitate large-group meetings and trainings across the CX org.

  • Own and maintain a master calendar of all enablement trainings and key dates.

  • Drive accountability with senior-level stakeholders — proactively following up, escalating where needed, and securing timely decisions and follow-through despite competing priorities.

  • Keep Highspot content and communications current, accurate, and easy to navigate.

What You Bring:

  • 3+ years of experience in learning & development, enablement or a CX or Revenue role within a technology company.

  • Proven success supporting customer-facing teams.

  • Strong stakeholder management and consulting skills, with experience influencing senior leaders.

  • Strong project ownership and prioritization skills, with the ability to manage multiple initiatives, maintain momentum, and deliver high-quality outcomes on time.

  • Demonstrated ability to move work from strategy to execution, balancing thoughtful planning with decisive action and consistent follow-through.

  • Expertise in instructional design, adult learning principles, and performance consulting.

  • Ability to analyze data and translate insights into strategic enablement actions.

  • Excellent communication, facilitation, and project management skills.

Preferred Experience

  • Experience in a high-growth, matrixed tech environment.

  • Familiarity with enablement platforms (e.g., Highspot, Seismic), CRM tools (e.g., Salesforce), and learning systems (e.g., Absorb, Cornerstone, Degreed).

  • Background in change management or business transformation initiatives.

Why You’ll Love Working Here:
Make an impact: Your work will directly shape how thousands of employees experience total rewards at Employ — ensuring programs that attract, engage, and retain top talent across the globe.
Meaningful, mission-driven work: Join a team where operational excellence in HR directly supports Employ’s mission to improve hiring outcomes for both people and businesses.
Remote-first culture: Work from where you’re most productive while staying connected to a collaborative, high-energy team through virtual-first rituals and regular in-person meetups.
Unlimited PTO: Trust-based time off so you can recharge and bring your best self to work.
Comprehensive benefits: Medical, dental, and vision coverage to support you and your family’s health and well-being.
Learning & development programs: Access to training, mentorship, and development resources to grow your skills — from HR operations to total rewards strategy.
At Employ, we believe that when people from different backgrounds and perspectives come together, amazing things happen. We’re proud to be an Equal Opportunity Employer, and we’re committed to creating an environment where everyone feels welcomed, respected, and able to thrive.
We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe that when people feel they belong, they can do their best work and we want every member of our team to feel that sense of belonging.
If you need accommodation at any stage of the hiring process, please reach out. We’ll be glad to support you.
Recruitment Fraud Notice:
Employ takes candidate safety seriously. Please be aware that Employ recruiters and interviewers will only communicate with candidates using official email addresses ending in @employinc.com.
We will never ask for payment, banking information, or personal financial details at any stage of the hiring process, and we do not conduct interviews via messaging apps or social media platforms.
If you receive communication that appears suspicious or claims to represent Employ but does not come from an @employinc.com email address, do not respond or continue engaging with the sender. Please report the message to security@employinc.com.

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