Cyber Security Service Delivery Manager

Cyber Security Service Delivery Manager | Dutch-speaking

Location: Netherlands – The Hague / Amstelveen / Eindhoven (hybrid)

Duration: Initial 12-month contract, with a view to transitioning into a permanent position

Rate: €70–75 per hour

Start: January planned

The oppertunity to work with a leading global IT services and consulting organisation on a Cyber Security Service Delivery Manager opportunity, supporting enterprise customers across the Netherlands.

They are looking for a Dutch-speaking Service Delivery Manager with a strong background in cyber security, managed security services or security operations, who can take ownership of customer relationships and ensure the effective delivery of security services.

The Role:

• Act as the primary point of contact for enterprise customers, managing relationships and service expectations.
• Own and manage SLAs, KPIs and contractual service commitments.
• Lead service reviews, governance meetings and stakeholder discussions.
• Act as the escalation point for operational cyber security teams, ensuring service issues are resolved effectively.
• Produce service performance reports and drive continuous improvement.
• Support smaller projects involving scope changes, planning and delivery.
• Work closely with Cyber Security teams and Process Managers to align technical delivery with customer requirements.

Requirements:

• 5+ years' experience in Service Delivery Management, ideally within Cyber Security, SOC, MSSP or Managed Security Services.
• Strong experience managing enterprise customers and senior stakeholders.
• Experience owning SLAs, KPIs, service reviews, governance and escalations.
• Good understanding of Cyber Security operations, ideally including SOC, SIEM, MDR, incident response or security monitoring.
• ITIL v4 Foundation certification or equivalent.
• Fluent Dutch and good English.
• CISSP, CISM or similar certifications are advantageous.

Contract Details:

• Initial 12-month contract, with the opportunity to move into a permanent position afterwards.
• €70–75 per hour.
• Hybrid working, with 1 day per week onsite in The Hague and 1 day per week in Amstelveen or Eindhoven.

The client is planning on setting up interviews this week, please apply to discuss full details.