CyberArk L2 Expert

Company Description

Wepoint is the architect of major transformations for businesses and public sector organizations.

We support our clients from strategy through technological implementation, always striving to think beyond the obvious and to act within the framework of Economic, Social, Environmental, and Technological Responsibility (RESET). Our goal is to create new ways of working, new economic models, and smarter environments.

In nearly 20 years, we have become one of the key players in digital transformation, employing 3,500 people across Europe, Tunisia, North America, and the Asia-Pacific region.

What We Are Looking For

COURAGE – AUTHENTICITY – OPENNESS – COMMITMENT – ELEGANCE

Do these words resonate with you? They are our company values.

At Wepoint, we are looking for committed talents who are ready to share their expertise within open and collaborative teams, and who are not afraid to take initiative. We also value people who are able to challenge themselves and continuously improve.

At the heart of relationships at Wepoint are authenticity and the constant pursuit of excellence for our clients — this is what we expect from our future colleagues.

Job description

We are looking for a CyberArk L2 Expert to reinforce its CyberArk team. The assignment will primarily focus on day-to-day CyberArk operations, production support and service continuity.

The Expert will join an established environment and work closely with infrastructure, security and application teams to maintain platform stability and resolve operational issues.

Responsibilities

• Provide Level 2 operational support for the CyberArk platform.
• Handle CyberArk incidents, service requests and standard operational activities.
• Investigate and troubleshoot platform-related issues.
• Support the day-to-day administration and maintenance of the CyberArk environment.
• Monitor platform stability and contribute to service continuity.
• Participate in change and production activities.
• Escalate complex technical issues to Level 3 or relevant technical teams when required.
• Maintain operational procedures and technical documentation.
• Collaborate with infrastructure, security and application stakeholders.
• Contribute to the continuous improvement of CyberArk operational processes.

Required Skills & Experience

• Solid hands-on experience with CyberArk Privileged Access Management.
• Experience supporting CyberArk environments in production.
• Good understanding of the main CyberArk components and their interactions.
• Experience with incident investigation, troubleshooting and operational support.
• Understanding of privileged-access-management concepts and security principles.
• Ability to work autonomously within a critical production environment.

Nice to Have

• CyberArk certification.
• Experience within banking or another highly regulated environment.
• Exposure to large and complex CyberArk infrastructures.
• Knowledge of network and Windows infrastructure environments.
• Knowledge of CyberArk PSM or CyberArk Conjur.

Only candidates who are legally authorized to work for any employer in Canada will be considered.

Wepoint Benefits

• Minimum of 3 weeks of vacation starting from the first year;
• Comprehensive group insurance with a generous employer contribution;
• Employer contribution to a group RRSP;
• Full remote work flexibility: Hybrid, Remote, or On-site;
• A warm, bright, and welcoming office offering fresh fruit, coffee, beverages, occasional meals, etc.;
• Annual IT equipment budget;
• A balanced work environment with flexible working hours;
• Career development: training and certifications, online or in-person learning, Wepoint Academy, etc.;
• An international community of experts ready to share their knowledge;
• A company culture focused on individuals’ needs and their belonging to a strong community.

#tech&security

Permis CNESST : AP-2504754, AP-2504755, AR-2504756

About Us

As an architect of major transformations for companies and public sector players, Wepoint is building a direction and outlining future prospects in an uncertain world, by putting technological innovation at the service of its customers' and society's progress.