D2C eCommerce Operations Manager

D2C eCommerce Operations Manager

12 Month Contact

>£330/Day, Inside IR35

Hybrid (Remote/1-2 Days @ Central London HQ)

D2C eCommerce Operations Manager required by global giant in entertainment and gaming! You will have a key role in driving Direct to Consumer operational excellence, standardisation, and continuous improvement across operations globally. The focus will be on improving customer service, scaling operational capability, supporting geographical expansion and enabling SKU growth.

Responsibilities:

• Lead global D2C operational excellence and standardisation activities, ensuring consistent ways of working are defined, implemented, and improved
• Create a global standardisation analysis supply chain capabilities, identifying gaps across regions, partners, systems, and processes
• D2C system integrations, enhancements, and operational improvements
• Implementation and onboarding of new warehousing, logistics, and operational partners
• Identify trends, performance gaps, root causes, and opportunities for continuous improvement across D2C fulfilment, delivery and customer service
• Support geographical expansion activities ensuring operational requirements are understood and delivered for new markets
• Support SKU proliferation and operational development of first-party and third-party SKUs

Requirements:

• Extensive experience in D2C, eCommerce operations, supply chain, logistics and operational excellence
• Strong understanding of D2C fulfilment, warehousing, logistics, systems, partner operations, and customer-facing supply chain activity
• Experience leading standardisation, continuous improvement, or operational transformation across global or regional networks
• Strong analytical capability, with experience using operational data to identify issues, build insight, and drive measurable improvement
• Experience supporting 3PL partner and system integrations is a must-have requirement
• Strong stakeholder management skills
• Experience working with warehousing and logistics partners in a D2C or eCommerce environment
• Excellent communication skills
• Strong project management and problem-solving skills

Please apply now for further information!