D365 Commerce / F&O Technical Solution Architect

Recruitment agencies and search firms: please do not contact us regarding this position. We are not seeking external recruiting support and will not accept unsolicited candidate submissions.

About the Role

We are looking for an experienced Microsoft Dynamics 365 Technical Solution Architect with a strong background in Dynamics 365 Finance & Operations, Commerce, Retail and Point-of-Sale (POS) solutions.

This is a highly technical architecture role requiring extensive hands-on experience designing and developing complex payment integrations, particularly between Microsoft Dynamics 365 Commerce, F&O, POS environments and CyberSource.

The successful candidate will take ownership of solution architecture, technical design and integration strategy across a large-scale retail and Food & Beverage (F&B) technology environment.

Working closely with business stakeholders, developers and application support teams, you will drive architectural improvements, system modernisation and the optimisation of critical retail and payment processes.

Key Responsibilities

• Define and drive the enterprise architecture strategy and technology roadmap across the retail and F&B business environment.

• Lead the architecture and technical design of Microsoft Dynamics 365 Commerce, Finance & Operations and Retail/POS solutions.

• Design, develop and provide technical leadership for payment connectors and payment gateway integrations between D365 F&O, Commerce, Retail, POS and CyberSource.

• Architect end-to-end payment processing solutions, covering authorisation, capture, settlement, refunds, voids and transaction lifecycle management.

• Design and govern integrations between ERP, retail, inventory management, supply chain, order management and external payment platforms.

• Work closely with development, support and business teams to translate complex requirements into scalable technical solutions.

• Lead technical troubleshooting, root cause analysis and resolution of complex production issues.

• Establish architectural standards, integration patterns and technical governance practices.

• Identify opportunities to modernise existing applications and improve system performance, security, scalability and operational efficiency.

• Provide architectural guidance throughout the full solution lifecycle, from design through implementation and production support.

• Collaborate with senior stakeholders and technical teams to ensure architectural decisions support long-term business objectives.

Required Experience & Technical Skills

• Extensive experience in Microsoft Dynamics 365 Finance & Operations and Dynamics 365 Commerce/Retail.

• Strong expertise in Dynamics 365 Commerce and Point-of-Sale (POS) architecture.

• Proven hands-on experience designing and developing payment connectors and payment gateway integrations.

• Direct experience integrating Microsoft Dynamics 365 Commerce/F&O/POS with CyberSource.

• Strong understanding of retail payment processing, including authorisation, capture, settlement, refunds, voids and reconciliation.

• Deep technical knowledge of enterprise application architecture and complex system integrations.

• Experience with APIs, middleware, event-driven architectures and cloud-based integration solutions.

• Strong understanding of ERP, retail operations, inventory management, order management and supply chain processes.

• Experience supporting enterprise-scale production environments and leading technical transformation initiatives.

• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Previous experience within Retail, Food & Beverage, Hospitality or large-scale Commerce environments.

• Strong knowledge of Microsoft Azure and related cloud technologies.

• Experience with omnichannel commerce, retail merchandising, warehouse management and inventory replenishment.

• Familiarity with enterprise architecture frameworks and governance methodologies.

• Ability to provide hands-on technical leadership while working with geographically distributed teams.

Important Engagement Details

• Long-term contract opportunity.

• Fully remote, open to candidates based in the United States or Canada.

• Availability to start immediately or within a short notice period is strongly preferred.

• Although the role is remote, occasional travel to the client's US location will be required for workshops and stakeholder meetings.