Danish-Speaking Customer Service Specialist

Danish-Speaking Customer Service Specialist Industry: Automotive Sector Location: Braga, Portugal (100% Remote) Work Model: Remote (Must reside in Portugal) Contract Type: 6-Month Contract (Renewable) Schedule: Monday to Friday, 07:00 – 19:00 (Rotative Shifts, Danish Schedule) | Weekends OFF! Gross Salary: Competitive Industry Package Benefits: Comprehensive equipment package + continuous professional training Relocation: Not offered (Candidates must already reside in Portugal) Role Overview Are you a Danish speaker looking for a remote position in Portugal? Join our customer experience team supporting a world-renowned global brand! Deliver premium multi-channel support to Danish customers while enjoying a great work-life balance with free weekends. Key Responsibilities Interact with Danish customers across multiple channels: voice, email, and live chat. Deliver exceptional service standards that mirror the quality and reliability of the brand. Maintain precise CRM records and ensure swift follow-up on customer requests. Proactively identify recurring customer concerns and share actionable feedback with supervisors. Enhance brand retention by turning every inquiry into a positive customer experience. Requirements & Qualifications Native or C2-level proficiency in Danish. Existing residence in Portugal with valid legal authorization to work. Strong multi-tasking skills and comfort working across digital communication tools. Passion for customer satisfaction and collaborative teamwork. Availability to work rotational weekday shifts (07:00 – 19:00). Work Logistics Equipment: Shipped to your door if >50km from office; in-person pickup if 50km.