Hybrid French-Speaking Customer Service Representative

Job Overview

Are you fluent in French, enjoy communicating with people, and have a natural ability to understand their needs?

We are looking for a French-Speaking Customer Service Representative to join a customer-focused team in Braga, Portugal. This hybrid opportunity involves supporting customers of a consumer credit platform with their existing credit enquiries and future financing projects, while providing a professional and personalized service experience.

In this role, you will mainly interact with customers by phone, helping them understand their available options and ensuring their needs are handled with care and attention.

What We Offer

• Welcome bonus available, according to the applicable employment conditions.
• Additional complexity-related bonus available, according to the applicable employment conditions.
• Food allowance provided.
• Hybrid work model in Braga, Portugal.
• Opportunity to gain professional experience within the consumer finance sector.
• Development of customer service and communication skills.
• Opportunity to strengthen your relationship management experience.
• Six-month employment contract.
• Monday-to-Friday schedule.
• Weekends free.
• Opportunity to work in a role focused on building quality customer relationships.

Please note that relocation support is not available for this position.

Key Responsibilities

As part of the customer service team, you will assist customers with credit-related questions and financing projects while ensuring that every interaction is adapted to their individual situation.

Your responsibilities will include:

• Handle customer enquiries by phone regarding current credit and financing projects.
• Analyze customer needs and expectations.
• Adapt your communication to provide a more personalized customer experience.
• Reassure customers and provide guidance throughout their interactions.
• Help customers explore suitable financing options based on their needs.
• Develop and maintain strong, long-term customer relationships.
• Manage both inbound and outbound customer calls.
• Recognize relevant commercial opportunities during customer interactions.
• Handle assigned customer files in an organized and responsible manner.
• Follow company procedures and applicable safety requirements.
• Maintain a professional approach with a strong focus on accuracy, rigor, and integrity.

Requirements

• Native-level or fluent French proficiency.
• Ability to understand and assess customer needs.
• Ability to identify appropriate financing options.
• Strong verbal communication and interpersonal skills.
• Comfortable working with customers over the phone.
• Customer-oriented and solution-focused mindset.
• Ability to create reassuring and personalized customer interactions.
• Strong attention to detail when handling customer information and files.
• Commitment to working with professionalism, rigor, and integrity.

Working Conditions

• Hybrid position based in Braga, Portugal.
• Monday-to-Friday working schedule.
• Rotational shifts between 07:00 and 17:30.
• Saturday and Sunday off.
• Six-month employment contract.
• No relocation support provided.
• Candidates living within 50 km of the office must collect their work equipment in person.
• Work equipment will be shipped to candidates living more than 50 km away.

Ready to Build Strong Customer Relationships?

If you speak French, enjoy communicating with customers, and want to help people find solutions that match their individual needs, this could be an excellent next step for you.

Join a team in Braga, develop your experience in customer service and consumer finance, and make every customer interaction a meaningful one.

Apply today and take your customer service career forward!