Data Analysis & PMO - Professional Services Italy

Wolters Kluwer Italia, player di riferimento nello sviluppo di applicativi software per professionisti e aziende, ricerca per la funzione Professional della divisione Tax & Accounting una figura di:

Data Analyst & PMO - Professional Services

Mission del ruolo

La risorsa entrerà a far parte della Direzione Professional Services con l'obiettivo di trasformare dati operativi e di business in insight strategici a supporto delle decisioni aziendali.

Attraverso l'analisi dei dati, la definizione di KPI e lo sviluppo di dashboard avanzate in Power BI, contribuirà al miglioramento delle performance, all'ottimizzazione dei processi e alla diffusione di una cultura data-driven all'interno dell'organizzazione.

La figura rappresenterà inoltre un punto di riferimento per il monitoraggio delle performance e per l'identificazione di opportunità di miglioramento continuo a supporto del management

Principali responsabilità

Data Analysis & Business Intelligence

• Analizzare dati provenienti da diversi sistemi aziendali per identificare trend, criticità, inefficienze e opportunità di miglioramento.
• Definire e monitorare KPI relativi alle attività di Delivery e Professional Services.
• Progettare, sviluppare e mantenere dashboard direzionali e reportistica avanzata tramite Power BI.
• Tradurre dati complessi in insight chiari e raccomandazioni operative per il management.
• Supportare i responsabili di funzione nell'interpretazione dei dati e nel monitoraggio delle performance.
• Garantire qualità, affidabilità e consistenza dei dati e delle metriche utilizzate dall'organizzazione.
• Contribuire all'evoluzione dei modelli di reporting e degli strumenti di Business Intelligence.
• Individuare pattern e trend utili per migliorare efficienza operativa, produttività e qualità dei servizi erogati.
• Preparare presentazioni e analisi a supporto delle decisioni strategiche del management.

Project Management

• Supportare il coordinamento di iniziative trasversali legate all'evoluzione dei processi e degli strumenti aziendali.
• Collaborare con stakeholder locali e internazionali per raccogliere requisiti e monitorare iniziative di miglioramento.
• Contribuire all'adozione e all'evoluzione della piattaforma Field Service.

Supportare il management nel monitoraggio dello stato di avanzamento delle attività e dei principali indicatori di performance.

Requisiti

Esperienza

• Esperienza di almeno 2-4 anni come Data Analyst
• Esperienza in contesti strutturati, internazionali o caratterizzati da forte complessità organizzativa.

Competenze Tecniche

Must Have

• Ottima conoscenza di Power BI (requisito fondamentale).
• Esperienza consolidata nello sviluppo di dashboard, reportistica direzionale e strumenti di monitoraggio delle performance.
• Capacità di modellazione dei dati e costruzione di KPI.
• Esperienza nell'analisi, interpretazione e presentazione di dati complessi.
• Ottima conoscenza di Excel avanzato.
• Solida conoscenza dei principi di Data Analysis, Data Visualization e Business Intelligence.
• Capacità di trasformare dati e analisi quantitative in raccomandazioni operative e strategiche.

Nice to Have

• SQL
• Power Query
• DAX
• Conoscenza di strumenti di Data Analytics e Data Warehousing
• Esperienza con ERP e CRM
• Conoscenza di SAP

Soft Skills

• Forte orientamento analitico e data-driven
• Pensiero critico e problem solving
• Business acumen
• Capacità di sintesi e storytelling sui dati
• Ottime capacità relazionali e di stakeholder management
• Proattività e autonomia
• Ottima conoscenza della lingua inglese scritta e parlata

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

The salary range shown applies to the primary location for this role. We also welcome applications from candidates who are based in, or able to attend, other Wolters Kluwer office locations in Italy. As compensation is location-specific, different salary ranges may apply. The applicable salary range for the relevant location will be communicated before interviews take place.

Be the Difference

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

About Wolters Kluwer

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. ​

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Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. ​

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We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. ​

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We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. ​

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With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.​

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For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

Tips & Tricks - Resumes

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

Building Diverse Teams

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

This principle is ingrained in our company values and articulated in our Code of Business Ethics.

Our Global Well-being Program

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.​

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Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. ​

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More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

Equal Opportunity Employer

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

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