Data Analyst (AI/ML)

Founded in 2007, Initiate Government Solutions (IGS) is a Woman-Owned Small Business and a fully remote IT services provider supporting federal partners nationwide. We deliver innovative Enterprise IT and Health Services solutions with a strong focus on data analytics, health informatics, cloud migration, AI, and the modernization of federal information systems.

Our vision is to be a health IT trendsetter, continuing to solve the nation’s most challenging healthcare IT issues by conceiving, designing, and building solid, creative, and innovative open-source solutions.

Our mission is to innovate, design, and deliver tailored solutions that balance technical advancement with cost-awareness while providing exceptional service.

IGS is currently recruiting a remote Data Analyst (AI/ML) to support our work. Please note the role is contingent upon award.

Assignment of Work and Travel:

This is a remote access assignment. The Candidate will work remotely daily and will remotely access IGS systems and therein use approved IGS provided communications systems. Travel is not required; however, the candidate may be required to attend onsite client meetings as requested. Ideal candidates will be local to the Washington D.C. Metro area in the event onsite client meetings are required.

The Data Analyst will support the Digital Accessibility Program by leveraging data analytics, artificial intelligence (AI), machine learning (ML), and process improvement methodologies to provide actionable insights that enhance accessibility services and program maturity. This role will analyze operational, accessibility, service request, and testing data to identify trends, forecast future demand, improve decision-making, and recommend process improvements across digital accessibility initiatives.

Responsibilities and Duties (Included but not limited to):

• Collect, analyze, and interpret data from accessibility testing activities, web crawler results, helpdesk operations, service requests, user feedback, and program performance metrics.
• Develop and maintain interactive dashboards, KPI reports, and executive-level analytics to support program monitoring and stakeholder decision-making.
• Identify key metrics required to measure digital accessibility program performance and recommend strategies for capturing additional data where gaps exist.
• Design and implement AI and Machine Learning models to identify patterns, predict future service demand, and forecast accessibility trends.
• Develop predictive analytics models that identify recurring accessibility barriers, testing deficiencies, and operational risks.
• Utilize Natural Language Processing (NLP) techniques to analyze customer feedback, tickets, and service requests to automatically categorize issues and recommend corrective actions.
• Perform trend analysis and statistical modeling to support strategic planning and continuous improvement initiatives.
• Collaborate with Program Managers, Accessibility Specialists, and Government stakeholders to translate business requirements into analytical solutions.
• Develop data governance processes, analytics methodologies, and reporting frameworks that support accessibility program maturation.
• Conduct process assessments and recommend efficiency improvements using industry-standard process improvement frameworks.
• Produce Data Analytics Plans, Process Improvement Plans, monthly reports, dashboards, and executive briefings.
• Other duties as assigned

• Bachelor's degree in Data Science, Computer Science, Information Systems, Statistics, Mathematics, Engineering, or related field.
• 5+ years of experience performing data analysis, business intelligence, or data science activities.
• Experience developing data visualizations and dashboards using Power BI, Tableau, or similar tools.
• Experience working with large datasets, data integration, and data quality management.
• Strong knowledge of SQL and data extraction methodologies.
• Experience with Python, R, or other analytics/programming languages.
• Experience applying statistical analysis, predictive modeling, and forecasting techniques.
• Ability to communicate technical findings to executive and non-technical audiences.
• Ability to work in the United States without sponsorship
• Ability to obtain and maintain a Public Trust

Preferred Qualifications and Core Competencies:

• Experience supporting accessibility, Section 508, WCAG, or digital compliance initiatives.
• Experience developing AI/ML solutions in Azure AI, Azure Machine Learning, AWS SageMaker, or similar platforms.
• Experience utilizing NLP techniques for text analytics, sentiment analysis, classification, and automation.
• Experience with SharePoint, Microsoft Power Platform, and Microsoft 365 analytics solutions.
• Experience implementing predictive analytics and AI-driven decision support systems.

Successful IGS employees embody the following Core Values:

• Integrity, Honesty, and Ethics: We conduct our business with the highest level of ethics. Doing things like being accountable for mistakes, accepting helpful criticism, and following through on commitments to ourselves, each other, and our customers.
• Empathy, Emotional Intelligence: How we interact with others including peers, colleagues, stakeholders, and customers’ matters. We take collective responsibility to create an environment where colleagues and customers feel valued, included, and respected. We work within a diverse, integrated, and collaborative team to drive towards accomplishing the larger mission. We conscientiously and meticulously learn about our customers’ and end-users’ business drivers and challenges to ensure solutions meet not only technical needs but also support their mission.
• Strong Work Ethic (Reliability, Dedication, Productivity): We are driven by a strong, self-motivated, and results-driven work ethic. We are reliable, accountable, proactive, and tenacious and will do what it takes to get the job done.
• Life-Long Learner (Curious, Perspective, Goal Oriented): We challenge ourselves to continually learn and improve ourselves. We strive to be an expert in our field, continuously honing our craft, and finding solutions where others see problems.
• Compensation: There are a host of factors that can influence final salary, including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.

Benefits: Initiate Government Solutions offers competitive compensation and a robust benefits package, including comprehensive medical, dental, and vision care, matching 401K and profit sharing, paid time off, training time for personal development, flexible spending accounts, employer-paid life insurance, employer-paid short and long term disability coverage, an education assistance program with potential merit increases for obtaining a work-related certification, employee recognition, and referral programs, spot bonuses, and other benefits that help provide financial protection for the employee and their family.

Initiate Government Solutions participates in the Electronic Employment Verification Program.