Data Analyst Manager

Industry: BPO Location: India, Remote Job Summary Our client is a leading BPO organization specializing in back-office operations. They are seeking a results-driven Six Sigma Black Belt / Data Analyst Manager to lead process improvement initiatives, drive operational excellence, and support data-driven decision-making across their BPO back-office operations. Main Responsibilities: Lead and drive continuous improvement projects across BPO back-office operations using Six Sigma and Lean methodologies. Analyze business processes, identify inefficiencies, and recommend data-driven solutions to optimize performance. Conduct root cause analysis (RCA) for operational issues and implement corrective and preventive actions. Define, measure, and monitor KPIs to ensure operational excellence. Partner with cross-functional teams to identify opportunities for automation and process standardization. Facilitate workshops, training, and mentoring to foster a Six Sigma culture across teams. Prepare reports, dashboards, and presentations for senior management on project progress and outcomes. Ensure compliance with quality, risk, and governance frameworks within BPO operations.  Main Requirements: 8-12 years of relevant experience in BPO operations, process improvement, or data analytics . Experience in handling global stakeholders and managing cross-border projects. Exposure to automation tools and AI/ML applications in process improvement. Proven track record of delivering measurable cost savings, efficiency gains, and customer satisfaction improvements . Qualifications & Skills Certified Six Sigma Black Belt (mandatory). Proven experience in data analysis, process re-engineering, and operational excellence within BPO back-office environments. Strong analytical and problem-solving skills , with expertise in statistical analysis. Advanced proficiency in Excel, PowerPoint, and data visualization tools . Excellent communication and stakeholder management skills. Ability to influence and drive change across diverse teams and functions.Strong knowledge of BPO industry metrics (AHT, SLA, FTR, Quality scores, etc.).