DATA CONTENT DATA TECHNICIAN LEVEL 2 - COST TEAM

Head Offices Dallas - Dallas, TX 75202

• Salary Range: $20.00 - $23.00
• Category: Information Technology

About City Electric Supply

CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America. Our vision is to add 30-35 branches a year, while staying true to our Company values.

Summary

As a member of the Cost Team, you will collaborate with internal stakeholders to collect, prepare, transform, and load vendor cost data into the company’s master data management (MDM) and enterprise resource planning (ERP) systems. You will help maintain accurate and consistent vendor cost data by processing, reviewing, validating, and updating large data sets. Your responsibilities will include preparing bulk uploads, researching and resolving discrepancies, and following established data governance standards and procedures. Guidance and escalation support will be available when issues require additional input. Success in this role calls for strong reading comprehension, attention to detail, and thoughtful decision-making when reviewing ticket requests. Using available tools, documented processes, and your growing knowledge of vendors and cost practices, you will investigate data issues, identify likely causes, and determine appropriate next steps. You will also document your findings and communicate decisions clearly. At the intermediate level, you will build on skills demonstrated as a Data Content Data Technician – Level 1 or through equivalent experience. You should be comfortable handling routine work with minimal supervision while knowing when to seek guidance on more complex matters.

Essential Job Functions

• Prepares source data for entry by gathering and sorting information and establishing entry priorities.
• Clean, organize, transform, and standardize vendor data to meet internal processing and system requirements.
• Resolves discrepancies by using standard procedures and escalates complex or unresolved issues to the Team Lead when additional guidance or authorization is required.
• Enters data by manual data entry or by batch loads from input source.
• Verifies entered data, by reviewing, correcting, deleting, or reentering data, combining data from multiple systems or sources when appropriate while following established departmental procedures.
• Maintains accuracy and data integrity by following data governance policies and procedures.
• Independently investigate data issues using all available tools to identify root causes and pursue resolutions.
• Review, prioritize, and process assigned requests through an internal ticketing system.
• Interacts with department on matters affecting data and contributes to discussions regarding improvement or enhancement to job processes.
• Works independently while understanding the necessity for communicating and coordinating work efforts with other employees.
• Ability to develop and maintain positive relationships with coworkers and supervisors, internal and external departments.
• Communicates directly with vendors to gather information, resolve discrepancies, and request corrected or missing data.
• Provide excellent customer service to internal stakeholders from all levels of the company.
• Communicate clearly any discovered issues, solutions and next steps to ticket requestors and internal teams.
• Effective note taking within tickets to document actions taken and solutions for future reference.
• Ability to identify and report gaps in current processes and vendor profile notes based on newly discovered information.
• Provide effective support and be a source of knowledge for team processes, systems and tools.
• Perform competent technical writing for the creation of documents and SOPs.
• Ability to work overtime, if necessary.

Qualifications

Education/Experience

• High school diploma or equivalent
• 2 + years’ experience in a relevant field

Competencies

• Proficient in Excel data analysis using lookup functions, Power Query, and advanced formulas.
• Understanding of Data Governance and Integrity requirements
• Understanding of data cause and effect relationships
• Strong reading comprehension to effectively interpret ticket requests and process documents.
• Demonstrate clear reasoning and communication by documenting investigation steps, evidence gathered and action items in a concise and logical manner.
• Thorough attention to detail and a commitment to maintaining accurate information.
• Strong written and verbal communication skills, including the ability to communicate issues clearly.
• Demonstrated organizational and time-management skills with the ability to manage multiple assignments and competing priorities.
• High typing accuracy
• Professionally represent the company while working with internal and external business contacts
• Ability to work with stakeholders – external and internal
• Strong analytical skills with the ability to identify discrepancies, recognize patterns, and troubleshoot data-related issues.
• Effectively manage, prioritize, and track ticket queues to ensure timely resolution of requests, adherence to service level agreements (SLAs), and alignment with business priorities.

Work Environment

This is a hybrid role, 4 days onsite and 1 day remote.

Supervisory Responsibility

This position has no supervisory responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires sitting at a desk for long periods of time. The employee must be able to

• See details of objects that are less than a few feet away.
• lift and move items up to 10 pounds.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

City Electric Supply (CES) provides equal employment opportunities (EEO) to all employees and candidates for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or other protected class status. In additional to the federal law requirements, CES complies with applicable state and local laws governing nondiscrimination in employment. CES also makes reasonable accommodations to qualified individuals with disabilities, in accordance with the ADA. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training.

City Electric Supply is a drug free workplace.

For further information about CES, visit our website at www.cityelectricsupply.com.