Data & Donor Relations Specialist

Location: Ottawa, Ontario (Hybrid, 3-4 Days On-site)

Reports to: Manager, Data & Donor Relations

Status: Permanent, Full time

Bargaining Unit Status: Included

Classification: Band 3

Salary range: CA$ 62,086 - CA$ 75,645 per annum

Language requirements: English is essential, French desirable

Job posting: Internal & External

Status: Existing Position

ABOUT CUSO

Cuso is a Canadian-founded and led global development organization dedicated to addressing poverty and creating opportunities for equity. At Cuso, we believe in the transformative power of collaboration and action. For over six decades, we have worked alongside communities - in Canada and around the world – to create sustainable change, fostering economic growth, social well-being, and resilience.

Cuso’s partnership model helps build bridges between governments, community organizations, private sector actors and equity-deserving groups. Through our innovative programs, dedicated volunteers, and strong partnerships, we support communities with the tools, education, and resources to build brighter futures for everyone.

ABOUT THE ROLE

The Data & Donor Relations Specialist ensures the accurate handling, processing, acknowledgement, receipting, and reporting of donations to Cuso. This role works in under the direction of the Manager, Data & Donor Relations supporting of a variety of Cuso fundraising initiatives as well as providing excellent donor experiences. This Specialist also collaborates with external vendors and service providers.

KEY RESPONSIBILITIES

Donations & Stewardship

• Ensure all gifts, are accurately entered and maintained in CRM (Raiser’s Edge)
• Maintain comprehensive knowledge of donations to handle general inquiries, donation renewals, upgrades, and new donations at all levels
• Process donations promptly, efficiently and accurately
• Provide administrative support for donor outreach, engagement, and stewardship
• Support the reconciliation of Raiser’s Edge with Cuso’s official financial statements
• Contribute to the development and production of tax receipts and/or including accompanying thank you letters and email
• Manage donations as per the Campaign Donation Process and follow up on (NSF) cheques and other bank returns
• Prepare cheque and cash deposits to be submitted to Finance
• Support the Manager, Data & Donor Relations with Raiser’s Edge database projects to maintain database integrity including updating donor records, ensuring address accuracy and entering responses from donor engagement
• Produce regular and ad hoc reports, in collaboration with the Manager, Data & Donor Relations as needed
• Prepare and analyze regular and ad hoc reports from the database and reports information to peers and management as required and necessary

Administrative

• Collaborate with external auditors on an annual basis to ensure Raiser’s Edge reconciliation with Cuso International’s official financial statements
• Support the planning, coordination, logistics and implementation of the Engagement Team’s projects, campaigns, invoicing and general administration
• Verify and prepare finance requisition forms for authorized departmental expenditures
• Provide logistical support for stakeholder teleconferences, meetings or workshops, as required
• Monitor and action various external email accounts and subscriptions
• Coordinate mailings and mail-merges for the Engagement team as requested
• Maintain secure and confidential electronic and hard copy filing system
• Periodically support the Leadership Team and our Chief of Staff with office related administration and event planning

POSITION QUALIFICATIONS

• 3 to 5 years of related experience is desired
• 3 to 5 years of experience working on a fundraising team
• 3 to 5 years experience with Raiser’s Edge is desired
• University degree or College Diploma in Business Administration, Communications & Marketing, is desired, however equivalent experience will be considered
• High proficiency with Office 365 and MS Office applications
• Ability to successfully juggle multi-functional and diverse duties is essential
• Excellent verbal and written communication skills in English is essential
• Excellent verbal and written communication skills in French is desired
• Self-starter who works autonomously with a strong work ethic
• Excellent interpersonal skills and the ability to work as part of a team in a participatory manner
• Exceptional attention to detail with a high level of accuracy is essential
• Strong commitment to continuous improvement and learning
• Demonstrated ability to exercise tact, discretion and maintain confidentiality regarding sensitive, personal and financial information is essential
• Demonstrated attitudes and behaviours which show respect for diversity
• Ability to work well within a dynamic and fast-paced environment, and the ability to work under pressure while responding to competing demands and deadlines is essential
• Ability to coordinate and/or execute multi-functional or diverse duties concurrently
• Available to work in office at Cuso HQ in Ottawa 3-4 days per week based on seasonal workflow (Monday-Friday)
• Must be a Canadian citizen or Permanent Resident

HOW TO APPLY

Please click the “Apply for This Job” button to submit your application no later than October 21, 2026, at 11:59 PM (EST) for internal candidates and October 25, 2026, at 11:59 PM (EST) for external candidates. . Expressions of interest should be sent in English. Your résumé and one-page cover letter should demonstrate how you meet all the essential and any desirable qualifications.

Please note that applications will be evaluated as they are received, and interviews may be conducted before the posting closes. Candidates who are interested in applying are therefore encouraged to submit their résumé and cover letter without delay. A confirmation email will be generated once you submit your application, but it may be directed to your spam or junk folders in your email inbox.

Cuso International is committed to the integrity of our volunteers, interns, staff, managers, board members and subcontractors in preventing sexual violence in the way we operate. This is done through a defined framework, code of conduct, values and guiding principles, as well as Cooperation Canada’s Leaders’ Pledge.