Data Operations Analyst

Description

Role Summary

We are seeking an experienced Data Platform Operations Analyst to support production operations across the Entity

Database (EDB) platform: Vault, KEL, large-scale data ingestion, ETL processing, Azure Cosmos DB, and downstream entity

data services.

The role focuses on monitoring, incident response, troubleshooting, and approved operational recovery, with particular

emphasis on production Cosmos DB ingestion and ETL workflows. Working with the EDB Operations Functional Lead

and engineering teams, the analyst will use established tooling and runbooks to keep services operating reliably and

escalate issues requiring deeper engineering expertise.

This is an L1 production operations role, not a software development or infrastructure engineering position.

Key Responsibilities

Production Monitoring & Incident Response

Monitor Vault, KEL, Cosmos DB, and ingestion pipelines using Grafana and engineering-provided tools; perform routine

daily health checks.

Identify stalled or failed jobs and investigate application errors, Cosmos RU usage, HTTP 429 throttling, latency, and

ingestion failures.

Respond to Grafana IRM incidents: triage, document, execute approved recovery procedures, and escalate when

necessary.

Support major and critical incidents under engineering or Ops leadership, including execution of explicitly directed

recovery steps.

Operational Execution

Execute authorized retries, workflow restarts, dataset promotions, and other clearly defined production service requests.

Deploy approved application images through established pipelines and perform post-deployment health checks.

Track operational work through GitHub Issues, Grafana IRM, and existing auditable execution records; follow change

and authorization controls.

Coordination & Continuous Improvement

Coordinate routine incidents with Vault engineering, KEL engineering, SRE, and the Operations Functional Lead; provide

concise internal status updates.

Maintain incident notes, daily operational summaries, and follow-the-sun regional handoffs.

Identify recurring failures and trends; escalate findings and create actionable GitHub Issues for engineering.

Maintain operational checklists, troubleshooting guides, and known-issue documentation. Engineering approves changes

to technical recovery procedures.

EDB | Data Platform Operations Analyst 2

Required Qualifications

3+ years in production application support, data platform operations, ETL operations, or related technical operations.

Hands-on production Azure Cosmos DB support, including monitoring and troubleshooting ingestion failures, RU

consumption, HTTP 429 throttling, and recovery procedures.

Production ETL/data ingestion operations, including batch workflows, job failures, retries, recovery, and

upstream/downstream dependencies.

Understanding of distributed data-processing behavior, including throughput constraints, throttling, retries, and error

handling.

Experience using dashboards, application logs, and diagnostic tools to investigate production incidents.

Familiarity with incident triage, escalation, production change controls, and operational documentation.

Strong communication, organization, and troubleshooting judgment; ability to work independently within approved

operational procedures.

Skills

Operations analysis, Azure Cosmos DB, ETL

Top Skills Details

Operations analysis,Azure Cosmos DB,ETL

Additional Skills & Qualifications

****There will be an on call component with this role.

Preferred Qualifications

High-volume or business-critical Cosmos DB ingestion experience.

Experience supporting Java-based enterprise or batch applications, including analysis of exceptions and runtime errors.

Grafana, Grafana IRM, GitHub Issues, GitHub Actions, or comparable monitoring and workflow tools.

Azure, AKS, ADLS, Kubernetes, SQL, or KQL familiarity; deep platform engineering knowledge is not required.

Experience with approved production deployments and geographically distributed support teams.

US fallback: If a suitable nearshore hire cannot be found, candidates in Dayton and surrounding areas, including Cincinnati

and Columbus, may be considered for a hybrid role with required Dayton office attendance.

The analyst participates in a 24/5 global follow-the-sun model across the Americas, India, and East Asia, plus rotating

weekend on-call during US business hours for major and critical incidents routed through Grafana IRM. Routine noncritical

issues generally wait for staffed weekday operations.

Operational autonomy expands through competency-based onboarding: from monitoring and guided execution to

independent routine recovery and limited, engineering-directed advanced operations. Engineering retains technical

recovery design and complex troubleshooting ownership.

Job Type & Location

This is a Contract position based out of Miamisburg, OH.

The pay range for this position is $50.00 - $60.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Miamisburg, OH.

This position is anticipated to close on Nov 11, 2026.

This is a hybrid position in Miamisburg,OH.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.