Data Privacy Specialist - Consumer Care Advocate

The Privacy Operations Specialist supports Acxiom’s consumer privacy and data protection program by executing defined operational workflows related to consumer inquiries, privacy rights requests, and data handling reviews. The role applies established policies and procedures but does not independently set privacy policy, make legal determinations, or approve new data uses. This position is part of a controlled privacy operations function subject to ongoing oversight by U.S.-based Privacy Leadership.

The Privacy Specialist will perform the following duties in supporting the Consumer Rightscompliance program:

• Triage and process consumer privacy rights requests (i.e., access, deletions, and opt-outs) in accordance with documented procedures.
• Support identity verification workflows using approved methods.
• Prepare files and required documentation for supervisory review where required.
• Escalate complex, sensitive, or high-risk requests to Privacy Leadership.
• Identify potential discrepancies, data quality issues, or policy exceptions during case handling.
• Promptly escalate suspected incidents, complaints, or regulatory risks through established channels.
• Document actions taken in accordance with recordkeeping requirements.
• Apply Acxiom privacy policies, standard operating procedures, and playbooks consistently.
• Participate in periodic quality reviews and remediation activities.
• Maintain familiarity with relevant privacy and security requirements as trained by the Company and its parent, Omnicom Group.
• Complete required privacy and security training on schedule.
• Access and handle personal data solely as necessary to perform assigned tasks.

Individuals in this role will:

• Complete mandatory privacy and security onboarding prior to system access
• Operate under documented SOPs and quality controls
• Be subject to periodic quality assurance reviews
• Receive ongoing supervision from U.S.-based Privacy Leadership
• Participate in annual refresher training

Performance is evaluated based on:

• Accuracy and completeness of case handling
• Adherence to SOPs and escalation requirements
• Timeliness of request processing
• Quality assurance review results
• Compliance with security and access protocols

This role requires access to personal data strictly on a need-to-know basis. All personnel must:

• Comply with company confidentiality obligations
• Follow cross-border data handling requirements
• Use approved systems only
• Immediately report any suspected incident

Basic Requirements

• Bachelor’s degree or equivalent experience
• 2+ years in privacy operations, customer support, compliance operations, or similar
• Located in Conway, AR
• Demonstrated experience handling sensitive personal data
• Strong attention to detail and documentation discipline
• Ability to follow structured procedures consistently
• Professional written English proficiency
• Good people skills and ease in communicating with individuals with a focus on issue de-escalation.
• This position is not eligible for any type of sponsorship

The Privacy Operations Specialist:

• Does not establish privacy policy or legal interpretations
• Does not approve new data uses
• Does not serve as Acxiom’s Data Protection Officer
• Does not independently respond to regulators
• Has least-access privilege to personal data

All material decisions remain under the authority of U.S.-based Privacy and Legal leadership.

PREFERRED EXPERIENCE AND TECHNICAL SKILLS

• Experience supporting U.S. and international privacy rights request workflows (e.g., CCPAand GDPR)
• IAPP Privacy certification
• SharePoint experience
• Microsoft tools (Word, Excel) experience
• OneTrust experience

Primary Location City/State:

Conway, Arkansas

Additional Locations (if applicable):

Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here.

Attention Colorado, California, Connecticut, Massachusetts, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, Virginia, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact compensation@acxiom.com.

About Us

We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.

We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.

Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.

At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.

If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.

Interested in Acxiom? Learn about our Equal Opportunities, job postings, and more:

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Current Employees

Internal applicants need to apply for open positions through their Workday account. Please log into Workday and use the Find Jobs report to search for and apply for positions posted internally. For questions, please contact the recruiter listed on the job posting.

Compliance

Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here.

Attention Colorado, California, Connecticut, Maryland, Massachusetts, Nevada, New Jersey, New York City, Ohio, Rhode Island, Virginia, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact compensation@acxiom.com.

*Note: Offers for recruitment from any websites featuring the Acxiom name or its variations, other than those listed here: www.acxiom.com, www.acxiom.co.uk, and www.acxiom.de are fraudulent. Please do not engage with these sites.