Data Support Analyst

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice to make decisions on complex business issues.

• Responsible for managing the company's database and ensure the safety and security of all the data to prevent unauthorized access and information risk. Support is done on logic support and stakeholder. No data development skills required.
• Review and approve or reject user access to channel data environment.
• Provide support on Channel Data Quality issues.
• Communicates project status, process standards and changes, and issues and workarounds, clearly and succinctly to stakeholders.
• Communicates process changes, and issues and workarounds, clearly to internal development team.
• Create technical documentation on implementation of change requests.
• Owns the research and data analysis for complex projects; may lead low complexity projects.
• Represents the needs of the business or function during moderately complex process improvement projects.
• Supporting the design of new or improved processes of moderate complete
• Design, develop and operationalize high performance, scalable, secure, and resilient solutions in our cloud platform and services platform- ThoughtSpot – training will be provided internally
• Collaborate with stakeholders across product and engineering teams to drive high quality services and features
• Adopt customer centric approach to actively participate in solutions backlog and roadmap planning
• Partner with peers to implement the most appropriate technologies, and frameworks leading to efficient solutions
• Troubleshoot and resolve production issues, perform retrospective, and incorporate the learning to continuously improve BI platforms
• Helping with identifying processes and tasks
• Helping with identifying processes and tasks that can be automated with internal tools. Will also be directly responsible for building these tools.
• Deliver successful end-to-end technical architecture to meet client's business objectives and BI/Analytics requirements
• Work collaboratively with team members including project managers, solution architects, and business analysts
• Create a data model for BI/Analytics needs that will help the customer answer business questions for the identified use case
• Design relevant ThoughtSpot artifacts (worksheets, searches and pinboards) that will help drive desired end-user experience
• Establish working relationships with the various Business units
• Utilizes standard project management and quality improvement methodologies in process improvement approaches.
• Drives projects and implements process changes to meet ongoing business objectives.

• First-level university degree or equivalent experience; may have advanced university degree
• 3+ years 'experience in operations
• Microsoft excel advanced is mandatory
• Knowledge of Power BI and SQL is a must
• Strong communication skills (i.e., written, verbal, presentation)
• Strong knowledge of process area, experience with process improvement projects and ability to provide suggestions for process improvements
• Demonstrated problem solving, and analytical skills
• Basic financial and business acumen

General benefits:

• Hybrid work model combining office & remote work
• Attractively located office with collaboration spaces
• Onsite parking space for employees
• Referral program with financial bonus
• Budget for development (including language courses and others), clear career path with the possibility to gain experience in international environment
• Access to internal Learning Platform with multiple trainings oriented for professional growth

Lifestyle benefits:

• Team Building activities
• Charity initiatives
• Working environment promoting diversity and inclusion