Data Systems Coordinator
- Hiring from
- United Kingdom
- Work type
- Hybrid
- Posted
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Overview
Home. There’s no place like it.
And there’s no feeling like helping people create the joy of feeling truly at home. At Dunelm, that’s what we do. We’re the UK's number one choice for homewares because we make home life lovelier for our customers. And we’ve crafted a workplace that feels just as welcoming – where you can bring your ideas, be yourself, and feel right at home.
Department Overview
Central Operations is the link between the business and its store estate, making sure activity is planned, resourced, communicated, and deliverable in stores.
The department builds the store labour budget, translating the sales plan into the hours each store needs, and owns the workload plan that sets what stores do and when, smoothed across the year and balanced against the labour available.
It also owns store communications, the Store Operations Hub that handles and resolves store queries, and the supplier contracts and budgets that support day-to-day store operations.
Working closely with Finance, People, Commercial, and field teams, the department challenges demand so that everything landing in stores is realistic, well-timed, and clearly communicated, giving store teams a single, trusted point of contact and the support they need to deliver for customers.
Role In a nutshell
If you're organised, enjoy working with data and like keeping things running smoothly behind the scenes, this role could be a great fit.
You'll help keep our workforce planning tools, reports and schedules accurate and up to date, supporting stores to focus on what matters most, our customers. From maintaining workload plans and helping colleagues with system queries to producing reports and tracking actions, you'll play an important role in making sure the right information gets to the right people at the right time.
Working with teams across the business, you'll use data and insight to support decision-making, solve problems and help us find even better ways of working.
Work your way, together
We’re a hybrid business, which means you’ll have flexibility alongside time together with your team. In this role, you can expect 3 days a week in the office or on-site, helping you stay connected, collaborate and do your best work for our customers.
What you'll be doing
- Keep the Workload Planner up to date, ensuring data is accurate and changes are checked before publishing.
- Maintain workload trackers, supporting documents and planning data.
- Support workload and labour planning by identifying trends, capacity risks and data issues.
- Produce reports and insights to support decision-making across the team and wider business.
- Support the day-to-day administration of Rotageek, including data checks, housekeeping and store queries.
- Track workload-related activity and support cost mitigation and claim-back processes where required.
- Coordinate actions, support meetings and help ensure key activities are delivered on time.
- Work closely with stakeholders across Commercial, Operations and Store teams to support effective planning and communication.
What we'll look for in you
What you'll bring
- Confidence using Excel, PowerPoint and Outlook.
- A logical and organised approach to problem-solving.
- The ability to build positive relationships and work effectively with different teams.
- A proactive mindset with a willingness to learn new systems, including Rotageek and Power BI.
- A focus on delivering great outcomes for our stores and colleagues.
It would be a bonus if you have
- Retail or store-based experience.
- Experience producing reports or working within Workforce Management (WFM).
- An interest in continuous improvement and finding better ways of doing things.
Why you'll love it here
You'll join a friendly, supportive team where your work genuinely makes a difference. No two days are quite the same, and you'll have the opportunity to develop new skills, work with a variety of stakeholders and help shape how we support our stores. After all, when our stores can focus on customers, we know we're doing something right.Work your way
We want our colleagues to feel at home wherever they work, so that they are comfortable and can be their best selves. In addition, we want everyone to feel connected to the business, our strategy and the teams they work with.
Where hybrid working is applicable, colleagues need to strike the right balance to fulfil both of these important factors. You will find the right mix of being at home, in the office & out in the business, bearing in mind business needs, job role and level of responsibility.
Wellbeing is more than just a buzzword here
From our Wellbeing Buddies and Mental Health First Aid training to our progressive parental leave, menopause policies and Colleague Support Fund, we're committed to supporting our colleagues in every area – and at every stage – of their lives. Through our partnership with the Retail Trust, everyone at Dunelm has free access to a 24/7 Virtual GP, as well as therapy and counselling, plus information, guidance and advice in all areas of financial, emotional and physical wellbeing.
Taking opportunities
Meet Amanda, our Chief Stores and People Director, who shares how she feels empowered to take opportunities every day, why Dunelm is her happy place, and why it’s a really exciting time to join us.
Look in our toy box
Of course, you should never judge a business by its tech stack. But take a peek at the range of technologies our engineers and developers are currently playing with.
Dazzling design
At Dunelm, we love every aspect of the design process. We're continually researching new developments in packaging, materials and production methods, tapping into new data insights and keeping track of changing lifestyle trends. We're hugely collaborative in the way we work. Together, the teams here have a direct impact on our success, creating amazing products that drive sales and delight our customers, as well as providing direction for our wide and varied range of brands.
Keep on growing
We want you to get as much out of working with us as possible. That's why we'll do everything we can to engage you in the process of learning, and encourage you to explore new opportunities around your particular skills and interests. For you, this includes:
Meet your team
Meet your team
I’m in my happy place when…
"There's a lot of knowledge between us and we learn from each other. But there's also plenty of scope to explore your own ideas."
Sasha, Finance Manager
Meet your team
I’m in my happy place when…
"As a Wellbeing Buddy, I'm here to help colleagues talk openly and honestly about their mental health."
Abi, Internal Communications Manager
Meet your team
I’m in my happy place when…
"I’m surrounded by people, part of a great team and with a tea in hand. If I can walk away from my day knowing I’ve had a positive impact on someone, that means everything to me."
Lottie, Belonging & Engagement Partner
Meet your team
I’m in my happy place when…
"I’m working closely with my stakeholders, mapping out what they need in their next hire and then heading out to find the perfect match."
Rakesh, Resourcing Manager
Rewards you deserve
Along with competitive salaries, we offer a range of other great benefits to recognise the unique contribution you bring.
Salary Advance so you can access up to 50% of the money you've earned during the month, rather than having to wait until pay day
Instant discounts with a range of other companies to help you stretch your budget
Pension contributions to help you save for your retirement
ShareSave scheme that enables you to save monthly and buy Dunelm shares at a discounted rate, building up your investments for a rainy day
Continuous training and coaching to ensure you feel confident in your current role and ready for any new challenges
Access to wellbeing support as and when you need it, including an online GP for you and your immediate family
Colleague networks that give everyone a voice and create an environment where we all feel at home
Outstanding development opportunities and all the support you need to grow your career the way you want
25 days annual holiday plus your birthday off to celebrate, and another day when you move home, so you can get settled in
Generous discounts on all our own products, in-store and online to help you make your house a home
Cycle to work scheme to help you keep your fitness up and your travel costs down
Charity day off (paid, of course) so you can volunteer for a charity that matters to you
Free on-site parking (excluding London office) and good public transport links
