DC Plans Administrative Coordinator (Hybrid Work Schedule)

Applications must be submitted by 11:59 PM (EST) the day before the posted End Date.

Please read all information in the Important Notices section.

The Virginia Retirement System (VRS) is seeking a detail-oriented Defined Contribution Plans Administrative Coordinator to join our Defined Contribution (DC) Plans team. In this role, you will provide administrative support by maintaining accurate plan records, tracking third-party administrator (TPA) reports and deliverables, and following up on outstanding items under the direction of the DC Plans Administrator.

The Virginia Retirement System (VRS) is seeking a detail-oriented Defined Contribution Plans Administrative Coordinator to join our Defined Contribution (DC) Plans team. In this role, you will provide administrative support by maintaining accurate plan records, tracking third-party administrator (TPA) reports and deliverables, and following up on outstanding items under the direction of the DC Plans Administrator.

Essential duties include but not limited to:

• Monitors TPA performance standards and service-level requirements for VRS DC plans and provide regular updates to the DC Plans Administrator.

• Maintains monthly TPA performance tracking grids and supporting documentation, ensuring results are complete and accurate.

• Follows up on late, incomplete, or missing TPA deliverables; track outstanding items through resolution; and escalate recurring or unresolved issues to the DC Plans Administrator.

• Receives, logs, reviews for completeness, routes, and communicates the status of TPA reports, including discrepancies and follow-up needs.

• Uploads and organizes DC Plans documentation and forms in imaging systems and SharePoint.
• Uses Microsoft 365 tools to organize documentation and supports daily operations.

• Researches routine participant data discrepancies and coordinate with TPAs and employers to resolve them, escalating complex issues as appropriate.

• Maintains a working knowledge of VRS DC plans, applicable policies, and administrative processes.

• Provides assistance across the DC Plans team with special projects and data requests, as needed.
• Assists with the maintenance of procedure documents, as needed.

Required Education and Experience

• High school diploma or equivalent.
• Two or more years of administrative, office support, or records management experience, preferably in finance, accounting, or a related field or an equivalent combination of education and experience may be considered.

Preferred Education and Experience

• A bachelor's degree in business, finance, or accounting.
• Experience updating Microsoft Power BI reports.
• Knowledge of pension and/or employee benefits in a public-sector setting.

Required Skills and Abilities

• Proficiency in Microsoft Excel, including organizing, reviewing, and reconciling data and maintaining tracking tools and reports.

• Working knowledge of Microsoft SharePoint and the ability to use established SharePoint workflows, manage documents, and maintain organized records.

• Proficiency in Microsoft Teams for communication and collaboration, along with working knowledge of Microsoft Word and other Microsoft 365 applications.

• Ability to use and update Power BI reports.

• Excellent organizational skills, with the ability to plan, prioritize, track, and manage multiple assignments, reports, and follow-up items within established timelines.

• Excellent written and verbal communication skills, including the ability to communicate clearly and professionally with TPAs, employers, and internal stakeholders.

• Ability to follow established plan guidelines, policies, and procedures.

• Ability to compile TPA reporting and performance tracking information.

• Ability to organize and maintain clear procedural documentation supporting consistent plan administration and operational continuity.

• Ability to work independently and collaboratively, exercise sound judgment, maintain attention to detail, and adapt to changing priorities and processes.

Hiring Range:

$20 - $25

ABOUT US

The Virginia Retirement System (VRS0, an independent state agency based in Richmond, delivers retirement and other benefits to covered Virginia public sector employees through sound financial stewardship and superior customer service. VRS ranks as the 15th largest public or private pension fund in the U.S. and the 36th largest in the world, serving more than 861,000 active and inactive members, retirees and beneficiaries. Members include public school teachers, political subdivision employees (cities, towns, special authorities and commissions), state agency employees, public college and university personnel, state police, Virginia law officers and the judiciary. Approximately 864 employers participate in VRS.

Mission Statement

VRS delivers retirement and other benefits to Virginia public employees through sound financial stewardship and superior customer service.

Vision Statement

To be the trusted leader in the delivery of benefits and services to those we serve.

IMPORTANT NOTICES

VRS is unable to provide sponsorship at this time or any time in the future.

VRS' current hybrid schedule includes onsite work Tuesday through Thursday and remote work on Monday and Friday. From time to time, employees may be asked and are expected to work onsite to support business needs.