Overview
About the Role & Team
The IDC Strategic Pricing team owns pricing strategy, packaging architecture, and commercial operations at IDC, including governance of the Deal Desk function. Deal Desk is the front line for structuring, reviewing, and approving non-standard deal terms - balancing speed for sales with the discipline the business needs around pricing, terms, and exceptions.
IDC is hiring a Deal Desk Analyst to support the day-to-day operations of a growing Deal Desk function. This is a hands-on role for someone who likes solving problems at the intersection of sales, finance, legal, and pricing. You'll be a first point of contact for deal structuring questions, T&Cs exceptions, and discount approvals, and you'll help build the reporting and processes that let Deal Desk scale cleanly as volume grows.
What You’ll Do
• Own end-to-end resolution of Deal Desk requests - from intake handling, deal review and approval to supporting sales with deal structuring questions• Support the Pricing Exception and T&Cs approval workflow, ensuring requests are documented,routed, and resolved within SLA• Evaluate discount and promotional requests against established pricing policies and guardrails• Lead account consolidation reviews for complex, high-value global accounts - multiple entities, legal separations, cross-region contracts - and recommend structure and terms• Partner directly with Sales, Legal, and Finance to structure non-standard deals• Document deal decisions and build consistent guidance for sales so recurring deal patterns are handled predictably across the pipeline• Track and report on Deal Desk SLAs, turnaround times, and exception volume/trends for leadership visibility• Continuously refine Deal Desk processes, playbooks and tools as deal volume and complexity scale
What You Bring
• [Bachelor's degree in Business, Finance, Economics, or a related field• [4–6] years of experience in deal desk, contracts, or pricing, including exposure to complex orglobal account structuring• Strong MS Excel, PowerPoint and analytical skills; Experienced working in an AI-first environment• Familiarity with CRM systems (e.g., Salesforce) and contract/T&Cs review a plus• Excellent written and verbal communication - comfortable working directly with a multiple cross-functional stakeholders at a time• High attention to detail and comfort operating with ambiguity in a fast-paced, evolving environment• Comfortable operating with ambiguity in a fast-paced, evolving environmentNice to Have• Experience with pricing governance, packaging, or commercial operations
• Exposure to bookings/revenue reporting or data warehouse tools
• Willingness to travel
What Success Looks Like• Deal Desk SLAs are consistently met, and turnaround time improves as volume grows• Sales teams see Deal Desk as a trusted partner, not a bottleneck• Exception trends are visible and inform iterative improvements to pricing guardrails and process
Why This Role Stands Out At IDC, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions.
Recognized by IIAR as Analyst Firm of the Year for five consecutive years, IDC sets the standard for credibility and impact. With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance. Here, your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day. It is meaningful work, backed by a culture that supports growth, collaboration, and long-term career development with a globally respected brand.
What We Offer
• A complete benefit package: private healthcare, non-contributory 8% pension plan, 28 days of holidays, 1 volunteer day, plus annually reviewed company-wide closures on 19 August (Unplug Day) and 24 December – 1 January inclusive (Global Shutdown) and a volunteering day. • Individualized Culture: An environment where you can explore new areas outside your specialty and stay engaged with work you enjoy. • Hybrid Working/ Remote.• A position in a highly professional and globally respected market research and advisory firm, where initiative leading to results is rewarded.
Equal Opportunity Employer
IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify.
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