Debt Collector Specialist

Benefits: Employee discounts Health insurance Paid time off Debt Collector Specialist — MBA Consult US LLC **Location:** Fully Remote **Schedule:** Wednesday – Sunday, 12:00 PM – 8:00 PM Eastern Time (ET) About the Role MBA Consult US LLC is looking for a driven and detail-oriented Debt Collector Specialist to join our team. This is an exciting opportunity to play a key role in our financial operations by helping recover outstanding balances while maintaining positive client relationships. This role works a Wednesday through Sunday schedule, 12:00 PM – 8:00 PM Eastern Time, so it's a great fit for someone who wants weekday mornings free and doesn't mind a Sunday in the mix. If you thrive in a fast-paced environment and have a knack for negotiation, we want to hear from you! Responsibilities * Contact debtors via phone, email, and written correspondence to collect outstanding balances * Negotiate payment plans and settlements in accordance with company policies and applicable regulations * Maintain accurate and up-to-date records of all collection activity and debtor communications * Review and analyze delinquent accounts to prioritize collection efforts * Ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and other relevant laws * Collaborate with internal teams to resolve billing disputes and account discrepancies * Meet or exceed monthly collection targets and performance metrics Schedule * Wednesday – Sunday, 12:00 PM – 8:00 PM Eastern Time (ET) * This is a fixed, non-traditional schedule (weekday afternoons/evenings plus weekends) — please only apply if you can commit to these hours Requirements * Availability to work Wednesday–Sunday, 12:00 PM–8:00 PM Eastern Time (ET), is required * Prior experience in debt collection, accounts receivable, or a related financial role preferred * Strong knowledge of FDCPA regulations and debt collection compliance standards * Excellent verbal and written communication and negotiation skills * Experience with collection software, CRM systems, and Microsoft Office Suite - advantage * Ability to handle difficult conversations with professionalism and empathy * Strong organizational skills with high attention to detail * High school diploma or equivalent required; associate's or bachelor's degree a plus About Us MBA Consult US LLC is a trusted consulting and financial services firm based in Mount Pleasant, SC, committed to delivering results-driven solutions for our clients. Our team is built on integrity, professionalism, and a passion for excellence that keeps our clients coming back. We foster a supportive and collaborative work environment where employees are empowered to grow and succeed. This is a remote position. Compensation: $20.00 - $22.00 per hour About Us MBA Consult US LLC is the newest member of a well-established international group of collection companies, with operations in 14 countries. Founded in 1998 in the Czech Republic, MBA Consult has since grown to become one of the top three collection companies in many of the markets where we operate. Our international experience spans Europe, Asia, and beyond, bringing deep expertise in debt collection, client management, and compliance. While MBA Consult US is new to the U.S. market, we build on decades of proven experience worldwide. Here, we focus exclusively on collecting portfolios we own — not on a contingency basis for clients. This gives us the freedom to combine best practices from our international operations with solutions tailored specifically for the U.S. market. We are currently in an exciting scale-up phase: growing our collections volumes, onboarding new clients, and purchasing additional portfolios to expand our presence. Some processes may still feel “work in progress” — and that’s part of the fast-moving, start-up energy we thrive on. At MBA Consult, our people are at the centre of everything we do. We value every team member and provide the tools, training, and support needed to succeed. No matter your role, you’ll have the opportunity to make a direct impact on our success — and in turn, your own career growth. Joining MBA Consult US means being part of something meaningful and dynamic. You’ll help shape our reputation in a new market, while enjoying the energy of a global leader with start-up momentum. If you’re motivated by growth, enjoy problem-solving, and want to bring your authentic self to work, MBA Consult US offers a unique opportunity to contribute to our journey and be part of a truly international success story.