Delivery Coordinator

About the Role

We are seeking a motivated and detail-oriented Delivery Coordinator to join our team at GenAI.Works.

In this role, you will support client onboarding, coordinate project delivery, maintain content schedules, and help ensure a smooth and positive experience throughout the client journey.

We're looking for someone who is highly organised, comfortable with changing priorities, takes initiative, and brings flexibility, adaptability, and a solution-oriented mindset to their work.

Key Responsibilities

• Support client onboarding, including setting up project documentation, templates, tasks, and delivery schedules.

• Communicate directly with clients to collect content, clarify requirements, coordinate feedback, and manage approvals.

• Review submitted content and materials for completeness, accuracy, and alignment with publication requirements.

• Coordinate with internal Content, Design, Motion, and other teams to ensure timely delivery of client projects.

• Maintain and update content calendars, project trackers, and publication schedules.

• Monitor deadlines, follow up on outstanding tasks, and proactively identify potential delays.

• Keep clients informed about project progress, next steps, and delivery timelines.

• Help resolve day-to-day delivery challenges, escalating more complex issues when necessary.

• Support multiple client projects simultaneously while maintaining attention to detail and service quality.

Requirements

• 1.5+ years of experience in roles such as Marketing Coordinator, Account Coordinator, Campaign Coordinator, Customer Success Specialist, Client Services Coordinator, or similar client-facing or project coordination positions.

• Strong professional English communication skills, both written and spoken.

• Experience communicating with international clients, ideally US-based clients.

• Experience working remotely or in an international, English-speaking environment.

• Excellent organisational and time-management skills, with the ability to manage multiple priorities and deadlines.

• Strong attention to detail and a structured approach to coordinating tasks.

• A proactive mindset, sense of ownership, and ability to work independently.

• Good problem-solving skills and sound judgment when handling client requests or unexpected challenges.

• Confidence communicating professionally with clients and collaborating across internal teams.

• Flexibility and adaptability in a fast-paced startup environment.

• Bachelor's degree or equivalent qualification.

Nice to Have

• Experience in media, PR, content marketing, or digital publishing.

• Familiarity with content production workflows and publication processes.

• Interest in AI, technology, and the evolving digital media landscape.

What We're Looking For

Someone who can take ownership of daily delivery coordination, build positive client relationships, stay on top of deadlines, and keep projects moving forward without constant supervision.

You don't need to have managed a team or have extensive technical expertise. What matters most is your communication, organisational skills, initiative, and ability to solve problems effectively.