Delivery Enablement Analyst

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

• Provide regular support to development teams, product management, project managers and scrum masters, and Internet Business leadership.
• Create and publish recurring project status reports (dashboards and summaries) for program visibility, highlighting progress, risks, and blockers.
• Administer and maintain work management tools, including configuration support, standard work item hygiene, and ensuring projects adhere to defined processes and documentation expectations
• Coordinate with Internet Business teams and other users to track down missing information, clarify intake details, and ensure work items are complete and accurate.
• Produce analytics and make recommendations for improving data quality and reporting consistency.
• Document and maintain standards for tool usage and keep reference materials up to date for users.
• Identify and highlight delivery risks, bottlenecks, and data gaps to support decision-making.
• Identify opportunities to improve processes, reporting practices, or tool usage.
• Works with minimum supervision and makes independent judgments.
• Assists management with development of results oriented processes and project management.
• Initiates, establishes, and maintains highly effective relationships with business contacts of various cultures, and at all levels.
• Flexible in meeting the changing needs of the business and willingness to take on new responsibilities and assignments.
• Extremely confidential and trustworthy.
• Regular attendance at work is an essential part of the job.

SKILLS & CERTIFICATIONS

• Demonstrates an ability to make quick decisions, maintain good working relationships, analyze information, critically evaluate, learn, generate new ideas, use time efficiently, work to high quality standards, adapt to change, and strive to achieve.
• Good verbal and written communication skills with the ability to interact with multiple groups.
• Highly organized, detail-oriented, and able to manage multiple concurrent requests with shifting priorities and deadlines.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work effectively across cross-functional teams and varying levels of stakeholders.
• Strong working knowledge of work management systems and practices (e.g., Azure DevOps or Jira), including work item lifecycle tracking and documentation expectations.
• Able to create reports, dashboards, and visuals from multiple data sets.
• Proficiency with Microsoft Office applications.

EDUCATION & EXPERIENCE

• Bachelors’s degree in Business, Project Management, or related field (or equivalent experience).
• Minimum 3 years prior work experience in delivery operations, project coordination, reporting, or tool administration.
• Hands-on experience entering, updating, and maintaining accurate project/work data in a tracking system
• Familiarity with agile methodologies (Scrum, Kanban, SAFe, and Lean).
• Experience with project or work management tools (e.g., Azure DevOps, Jira) preferred.