Role: Delivery Manager
Business Line Health, Annuity & Life
Location: Piscataway, NJ ( Hybrid / Client-facing)
Seniority : Senior / Principal
ROLE OVERVIEW
Client is seeking an experienced Delivery Manager to lead a large-scale, multi-year modernisation programme for a major third-party administrator (TPA) operating in the Health and Annuity space. The programme centres on the uplift and transformation of the client's core administration system, spanning Health and Annuity business lines, and is one of the most strategically significant engagements in Synechron's Health, Annuity & Life practice.
This is a high-visibility, client-facing role requiring a delivery leader who combines deep programme management rigour with strong stakeholder relationship skills and a proactive, outcomes-driven mindset.
KEY RESPONSIBILITIES
Programme Ownership & Governance
Own scope, timelines, quality, and risk end-to-end, with no ambiguity on accountability
Ensure commitments are realistic, clearly defined, and consistently met
Maintain a proactive stance on risk — identify issues early, track rigorously, and always have mitigation options ready
Manage dependencies across the core programme and related initiatives; maintain a clear view of the wider programme landscape
Drive governance cadences that are effective without being bureaucratic
Stakeholder Management & Communication
Keep stakeholders informed with clear, concise, and regular updates — no surprises
Build trust and confidence with client stakeholders through consistency, transparency, and follow-through
Manage expectations proactively; surface risks and issues early rather than reactively
Ensure alignment between business stakeholders, delivery teams, and senior leadership
Escalate risks and blockers decisively, with recommended paths forward
Team Leadership & Delivery Enablement
Remove blockers and create the conditions in which teams can execute effectively
Trust your team and foster a culture of accountability, autonomy, and continuous improvement
Champion a progressive, iterative delivery approach — avoid reactive or fire-fighting patterns
Ensure teams have the clarity, tools, and support they need to deliver quality outcomes
Outcomes & Value Focus
Drive delivery that is aligned to business outcomes and stakeholder value — not just milestone tracking
Ensure programme goals translate into tangible, measurable results for the client
Maintain the strategic thread between day-to-day delivery and the broader transformation objectives
REQUIRED EXPERIENCE & SKILLS
Essential
Proven track record delivering large-scale,complex, multi-year technology programmes
Experience in financial services or insurance technology —
ideally within TPA, life, health, or annuity administration
Strong command of delivery frameworks (Agile, hybrid, or scaled) and governance best practices
Excellent stakeholder management skills — comfortable engaging at C-suite and programme board level
Demonstrated ability to manage risk rigorously, with a forward-looking, solutions-oriented approach
Experience managing
distributed teams of 15–25 people across technical and functional workstreams
High-quality written and verbal communication — able to distil complex delivery status into clear, actionable narratives
Desirable
Familiarity with core administration system modernisation or platform migration programmes
Experience working in a consulting or professional services environment
Exposure to cross-programme dependency management and portfolio-level reporting
Relevant certifications: PMP, PgMP, SAFe, or equivalent
Flexible work from home options available.
Compensation: $60.00 - $65.00 per hour