Delivery Manager – Connected Crew & Optimised Flying Mission

Description

We are easyJet – a FTSE-250 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

TEAM

At easyJet, we are on a mission to transform our airline operations into a world class, digitally optimised operation, using new and emerging technologies.

Product and its ways of working is new to Airline Operations at easyJet, and we are looking for people who can help us mature our capability as we journey through the skies together!

As Delivery Manager in the Connected Crew & Optimised Flying Mission, you'll own the maturity of delivery within one of our product groups — running the operating rhythm of its product teams and lifting them from project-shaped delivery to a genuine product way of working. Connected Crew & Optimised Flying brings together four product groups — Connected Crew, Safety, Crew Training, and Flight & Fuel Optimisation — to create a unified mission focused on improving operational efficiency, safety, crew effectiveness, and sustainability.

You'll work within the system of delivery designed at Mission level by the Delivery Lead, reporting to them, and be accountable for making it real in your product group — adapting it to the specific shape, risks and stakeholders of that group.

Our product groups connect crew, safety, training and flight optimisation to create a more integrated, data-driven operation. The focus is on getting the right information to the right people at the right time, anticipating risk earlier, continuously improving crew capability, and optimising every flight, ultimately improving safety, operational performance, crew experience, cost and emissions.

JOB PURPOSE

Your work directly enables your product group's outcome — whether that's consistent, confident crew decision-making, proactive safety intelligence, a unified data-driven training experience, or flights operated as close to optimal as possible.

· Improve and mature delivery predictability within the assigned product group, building strong relationships with the Product Managers, Tech Specialists and Software Engineers in your group.

· Operate, adapt and continuously improve the Mission's system of delivery within your product group, enabling teams to optimise idea-to-value flow. This is a hands-on delivery role, not an agile coaching role.

· Raise the delivery maturity of the product teams in your group against a clear baseline, with a plan and visible progress against it.

· Surface and remove impediments within your group, and escalate systemic blockers to the Delivery Lead where they need Mission-level intervention.

· Build and hold a single, credible delivery plan for your product group, spanning internal teams, vendor delivery and cross-team dependencies.

· Represent your product group's delivery status, risks and dependencies accurately and consistently to the Delivery Lead and wider Mission.

Requirements of the Role

JOB ACCOUNTABILITIES

· Own and maintain the delivery plan for your product group, integrating internal, vendor and third-party workstreams into a single, credible view.

· Track and report delivery maturity against the Mission baseline, with a clear improvement plan and visible progress.

· Bring release discipline to your group: sequencing, test and parallel-run cadence, migration planning and go-live readiness, tailored to the risk profile of your product group.

· Manage day-to-day vendor delivery relationships where relevant, holding third parties to the same plan and standards as internal teams.

· Capture, validate and resolve delivery impediments within your group; escalate systemic or cross-group blockers to the Delivery Lead with clear context and recommended action.

· Act as the primary point of contact for delivery status, risks and dependencies for your product group, including feeding into Quarterly Business Reviews and Monthly Product Syncs.

· Protect live operational windows and safety-adjacent constraints when planning releases, where applicable to your product group.

· Maintain compliance with organisational delivery standards and tooling conventions set at Mission level.

· Contribute delivery data and insight to the Mission's flow metrics and reporting mechanisms.

· Build trusted, day-to-day relationships with Product Managers, Tech Specialists, Software Engineers and, where relevant, operational and regulatory stakeholders (e.g. Safety, Flight Operations or Crew Training teams).

KEY SKILLS REQUIRED

· Hands-on delivery management – proven track record running delivery in a live, complex technical environment, not purely a facilitation or coaching background.

· Release and migration planning – experience sequencing phased delivery, test cadences and parallel-run/cutover planning across multiple stakeholders or sites.

· Vendor management – experience holding third-party delivery partners to a shared plan and standard alongside internal teams.

· Risk and safety awareness – comfortable operating in, or quickly learning, a safety-adjacent or operationally critical environment where delivery must respect live operational constraints.

· Impediment removal – proactively identifies and resolves impediments, escalating systemic issues with clear, well-evidenced context.

· Metrics and reporting – able to track delivery maturity against a baseline and report progress clearly to senior stakeholders.

· Stakeholder management – confident building relationships with Product Managers, Tech Specialists, Software Engineers, vendors, and relevant operational or regulatory stakeholders (e.g. Safety, Flight Operations, Crew Training).

· Tools – experience with Jira, Confluence, DevOps or equivalent delivery and planning tooling.

“Please note that this role does not meet the criteria for visa sponsorship, and we are therefore unable to consider applicants who require sponsorship to work in the UK.”

Why Join easyJet

You will be at the heart of our mission to deliver seamless digital experiences for millions of passengers. This role offers the opportunity to champion service maturity, influence tech evolution, and grow your career within a fast-paced, household-name airline.

“Please note that this role does not meet the criteria for visa sponsorship, and we are therefore unable to consider applicants who require sponsorship to work in the UK.”

How to Apply:
If you are a self-starter who can identify opportunities to drive greater success for the team and have a track record of building strong relationships with internal stakeholders, we would love to hear from you. Apply now to join our dynamic team!

What you’ll get in return:

At easyJet, we pride ourselves on a vibrant and inclusive workplace culture that supports and rewards innovation and excellence.

We offer:

· Competitive base salary

· 20% bonus potential.

· 25 days holiday, pension scheme, life assurance, and a flexible benefits package.

· Discounted staff travel scheme for friends and family

· Annual credit for discount on easyJet holidays

· ‘Work Away’ scheme, allowing you to work abroad for 30 days a year

· Electric vehicle lease salary sacrifice scheme

Location & Hours of Work

We operate a hybrid working policy of 40%-60% of the month spent with colleagues.

We look forward to your application and the possibility of you flying high with our team!

Application Process:
Interested candidates should apply through our careers portal.

Reasonable Adjustments:
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com.

We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation

Business Area: Information Technology (IT)

Primary Location: United Kingdom-London-London Luton Airport

Organisation: Information Technology (IT)

Schedule: Full-time

Unposting Date: Ongoing