Delivery Operations Manager

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. Meet Nuvei , Nuvei is the global fintech building the infrastructure for every payment, everywhere. Its modular, flexible, and scalable technology enables leading companies to accept next-generation payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 52 markets, 150 currencies, and over 720 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally through one integration. At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey! Your Mission: We are seeking an experienced Delivery Operations Manager to join our Delivery Operations Team reporting into VP Delivery Operations. This role is responsible for high-quality execution of complex, cross-functional initiatives and projects within the payment’s domain. The Delivery Operations Manager, owning delivery frameworks, operational governance, and continuous improvement initiatives, will also be partnering closely with senior stakeholders across Technology, Product, Compliance, Risk, and Commercial teams. The ideal candidate: This role is ideal for a candidate who combines strong delivery and project management expertise with an operational mindset, thrives in fast-paced and environments, navigate ambiguity and can translate strategy into measurable outcomes with an ability to drive cross-functional programs. The candidate should be highly organized and results-driven delivery professional. Key Responsibilities: Delivery & Operational Leadership: Support and continuously improve end-to-end delivery operations across multiple initiatives, helping ensure predictable, high-quality outcomes aligned with business objectives. Apply and help maintain delivery standards, methodologies, and operational best practices across the Business Operations function. Help resolve complex delivery, operational, and dependency-related challenges by working with relevant stakeholders. Support alignment between business priorities and execution plans, balancing speed, quality, risk, and cost. Portfolio & Programme Management: Manage operational and payments-related initiatives, including migrations, process transformations, regulatory-driven projects, and platform enhancements. Maintain visibility across initiatives by tracking progress, risks, dependencies, and outcomes. Support prioritization and sequencing of initiatives in collaboration with functional stakeholders. Stakeholder & Cross-functional Management: Work closely with stakeholders across Technology, Product, Risk, Compliance, Finance, and Commercial teams. Translate business objectives into clear delivery plans, ensuring shared understanding and accountability. Communicate delivery status, risks, and decisions clearly and effectively to stakeholders. Operational Excellence & Process Optimization: Support initiatives focused on process optimization, operational scalability, and efficiency improvements within payments and business operations. Identify bottlenecks and root causes, contributing to sustainable improvements. Stay current with industry trends in payments, financial services, and delivery operations, applying relevant ideas to improve performance. Governance, Risk & Quality Management: Support strong delivery governance , including reporting, meeting cadence, and decision tracking. Identify and help mitigate delivery and operational risks, ensuring compliance with internal controls and external regulatory requirements. Contribute to quality assurance standards to support accuracy, reliability, and consistency of delivery outcomes. Resource and Capability Management: Partner with resource and functional managers to support effective allocation of delivery and operational capacity. Contribute to a collaborative and accountable delivery culture. Reporting and Executive Communication: Prepare delivery and operational reporting, supporting data-driven insights through KPIs, dashboards, and regular updates. Provide clear recommendations and options to support informed decision-making.