Demands Team Lead - U.S. Personal Injury Law

Location: Remote (Philippines) Schedule: Full-Time, Monday to Friday, 11:00 PM to 8:00 AM (Philippine Time) Type: Contracted | Full-Time Level: Mid Level 3+ years of experience in a U.S. personal injury law firm or legal outsourcing environment required. Prior demand writing or supervisory experience required. Position Overview We are looking for a Demands Team Lead to manage our growing Demand Department. You will supervise Demand Writers and Assistants, provide quality control on demand letters, coach team members, and coordinate with client-side managers to ensure deliverables meet expectations. This is a leadership role for someone with strong experience in personal injury demand workflows. Key Responsibilities Supervise a team of Demand Writers and Assistants, overseeing performance, workload, and training. Review and approve demand letters for accuracy, completeness, tone, and legal strategy. Monitor demand timelines and ensure all deliverables meet deadlines. Audit files to ensure supporting documentation is properly included and labeled. Collaborate with client-side leadership on feedback, expectations, and alignment. Implement and enforce department SOPs for formatting, tone, timelines, and documentation. Identify training needs and create coaching plans for underperforming team members. Track department KPIs and report progress to leadership. Qualifications 3+ years of experience in a U.S. personal injury law firm or legal outsourcing environment. Prior experience writing or supervising demand letters in pre-litigation PI. Strong knowledge of California PI case flow (or similar jurisdictions). Excellent English communication and editing skills. Proven leadership experience in a remote setting. Familiarity with Filevine or similar case management platforms is a plus. About CoreBridge Solutions CoreBridge Solutions is a remote-first outsourcing partner for U.S.-based businesses. We build and manage high-performing offshore teams across legal, finance, real estate, field service, and marketing, with operations in the Philippines and Colombia. We are not a staffing agency. We embed directly into our clients' workflows, combining skilled professionals with modern technology and AI-driven processes to deliver consistent, measurable results. Our clients range from personal injury law firms to mortgage companies and commercial service businesses, and they trust us because we treat their operations like our own. If you want to do meaningful work for U.S. companies from the comfort of your home, and you take pride in the quality of what you deliver, we'd like to hear from you. Why Join CoreBridge Solutions? Remote work flexibility. Work from anywhere in your country with a stable internet connection and a quiet workspace. Performance bonuses. We reward milestones and results, not just attendance. Professional development. You will work directly with U.S. clients and gain experience that accelerates your career. Work-life balance. We believe in sustainable schedules. Full-time roles are 40 hours per week. AI-forward environment. We invest in tools and training to keep our team working at the cutting edge. Work Environment Notice CoreBridge Solutions uses a live monitoring system during working hours to maintain a productive, safe, and efficient work environment for all team members. By applying for this position, you acknowledge and accept this monitoring process as part of your role. How to Apply Ready to apply? Please fill out the application form and upload your CV in PDF format. We look forward to learning more about you.