Deployment Technician

Description Position Summary The Deployment Technician plays a critical role in executing and supporting customer installation projects for Scale Computing's managed services deployments by configuring network hardware, providing real-time support, and ensuring successful deployment completion. This position requires flexibility, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities Installation & Field Support Conduct remote and on-site installations of network hardware (firewalls, switches, wireless APs, etc.). Support onsite technicians via Google Meet, Dialpad, or similar platforms. Manage multiple installations concurrently track milestones, provide critical check-in support, and ensure timely completions. Adhere to all SOPs, install guides, and platform-specific standards and internal deployment tools. Upload required install documentation (pre-/post-photos, diagrams, port layouts) for QA review. Update task statuses accurately in Jira, DaySmart, and related systems. Escalate issues appropriately through Slack or designated escalation channels. Maintain responsiveness and clear communication throughout the assigned shift. Team Contribution & Development Contribute to internal initiatives, including documentation and knowledge base improvements, QA reviews and process standardization, pilot programs and hardware validation, and cross-departmental collaboration. Mentor and assist in onboarding new Deployment Technicians. Support overflow and non-installation tasks as assigned by leadership. Flexibility & Availability Must be available to work across multiple time zones and accommodate customer availability. Required to support both morning and afternoon shifts; participate in on-call rotation as needed. Willing to work overnight installs when required. Expected to remain online, responsive, and communicative during scheduled shifts. Must be adaptable and able to reprioritize between installs, internal tasks, and urgent needs. Physical & Work Environment Requirements This role is primarily computer-based and does not require heavy lifting. Must be able to sit or stand at a workstation for extended periods. Comfortable working in a remote environment with occasional travel as needed. Ability to use basic office and remote support equipment (laptop, headset, webcam, etc.). Requirements Required Minimum 2 years' experience in deployments, IT support, or field services. Solid understanding of networking fundamentals (IP addressing, VLANs, DHCP, switch configurations). Strong communication and customer service skills. Ability to manage remote sessions and coordinate effectively across teams. Proficiency with Slack, Google Workspace, Jira, and DaySmart. Preferred Associate degree in Information Technology, Computer Networking, or a related field (or equivalent practical experience). CompTIA Network+, CCNA, or equivalent certifications. Candidates with equivalent work experience in deployments, IT support, or network services are encouraged to apply in lieu of formal education. Experience working with internal deployment and scheduling platforms. Exposure to multi-site rollout projects and firewall deployments. Key Skills Installation & Field Support Networking Fundamentals Customer Communication & Service Documentation & QA Cross-Team Collaboration Flexibility & On-Call Availability