Design and Brand Adviser

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Brand and Design Adviser

Are you passionate about design? Are you organised with an eye for detail? We’re looking for a Brand and Design Adviser to join our team.

Join a team where Purpose is at the heart of everything we do, Ambition drives us to be the best we can be, Respect shapes our culture and Trust builds our foundation.

We're not just hiring – we're inviting you to build the future with us. If you're curious, driven and ready to leave your mark, this is your invitation to make your next move.

Contract: 12 month FTC (maternity cover)

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: £42,500

Location: London

Reporting to: Brand and Design Manager

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

About us

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers or small businesses, and their financial service providers.

This role is part of the Digital, Content and Brand team, which sits in the Communications team. The Digital, Content and Brand team oversees our external-facing digital channels – as well as our brand and tone.

Creative and passionate about design, you’ll play a vital role in the translation of our brand in design outputs, ensuring our brand is protected and enhanced through all our engagement. Working collaboratively with the team you’ll provide vital logistical and administrative support to help ensure our brand is used effectively across all touchpoints. You’ll play a key role in ensuring our outputs are accessible for all our customers.

Working with the Brand and Design Manager – and building on the success of our long-established brand – you’ll ensure that we’re able to evolve our brand to reflect the Financial Ombudsman Service we are and that our customers expect.

You’ll be comfortable working in a culture which promotes continual improvement and development, and you’ll have a keen interest in all things design and digital. You’ll promote the use of evidence and testing to learn from what’s gone well and what can be improved. You’ll be willing to be hands on and have a drive to learn new skills and keep them up to date.

As part of the Digital, Content and Brand team you’ll ensure that we’re engaging with key stakeholders across the organisation. You’ll promote the importance of brand protection and provide guidance and advice in its application.

To succeed, you’ll need to demonstrate you’ll meet our minimum criteria below.

Key responsibilities

• Delivery of high-quality design outputs which can be used across a range of digital and non-digital channels, for example effective Powerpoint presentations, creation of templates, professional publications, infographics and simple videos for use on social media.

• Oversight of the portfolio of open design projects, ensuring effective and timely delivery.

• Supporting the Brand and Design Manager with the continual development and implementation of our brand guidelines and being an ambassador for our brand across the organisation.

• Maintaining creative asset and template libraries, sourcing and editing stock imagery, supporting photoshoots and filming.

• The measurement of the work of the team, including reporting on analytics for the brand and tone guidelines and video animation metrics.

Minimum criteria

To be considered for this role, you’ll need to show us that you’ve got these skills and capabilities:

• Creative and passionate about design, with solid experience working as a graphic designer or in a comparable role, either freelance or in-house.

• A proven track record of working with brand guidelines

• Good working knowledge of Adobe Creative Cloud suite, especially Photoshop, Illustrator, After Effects, InDesign and Acrobat

• Knowledge of Word, PowerPoint and Excel from a design standpoint

• Experience of:

• Producing artwork for brochures and publications

• Retouching images, extend backgrounds and general clean up to a good standard

• Creating and editing simple video animation and motion graphics

• Influencing and persuading across a range of stakeholders and understanding how best to engage with a variety of audiences

• Being personally accountable for getting the detail right, while still caring about the bigger picture

• Being proactive, organised and calm under pressure

Desirable criteria

We would also like you to have the following skills:

• Knowledge of Adobe Express, Premier Pro and Audition

• Experience of designing with accessibility in mind and applying WCAG guidelines

Why you'll love working with us

We are a values-led organisation. Our values define our culture, influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. Learn more about our values:
https://www.financial-ombudsman.org.uk/who-we-are/board-directors/aims-values

• Flexibility: Work your way – hybrid or in-office

• Wellbeing: Health plan, gym memberships, mental health support

• Growth: We invest in your future with courses, mentorship and promotions

• Culture: Diverse. Inclusive. Collaborative. Fun.

We pride ourselves on our reward package, and it reflects the importance of the work our people do. We offer highly competitive and transparent pay and benefits, bringing together base salary, generous non-contributory pensions, private healthcare and a wide range of other benefits including:

• 25 days holiday entitlement, with the option to buy up to 15 days extra or sell up to 5 days (all figures are full-time equivalent)

• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave

• Employer provided benefits such as Private medical insurance, Income protection, Critical illness cover, Life assurance cover, to name a few

• Choice of voluntary benefits including Technology scheme, Dental cover, Travel insurance amongst others

• Gym membership discounts, a fully equipped on-site wellness centre open 24/7 in London only, and remote classes

Designed to be flexible across different life stages, our approach goes beyond a one size fits all model – recognising contribution and supporting wellbeing.

Let’s make this easy

Apply in a few minutes:

Please upload a copy of your CV and Alongside your CV, please submit a portfolio showcasing work you have designed or created in full. This can be an online portfolio, a PDF attachment or links to examples of your work.

Applications need to be submitted by 12th November 2026

Successful candidates will be invited to attend a face-to-face interview.

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria to interview. Interviews may be conducted via video, phone or a panel interview, with some vacancies requiring an online assessment to measure the minimum criteria.

The Financial Ombudsman is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Find out more:
https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion

Don’t miss out be part of the journey and take advantage of this opportunity.

Authenticity of applications

We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.

About Us

Who we are…

With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together.

We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides.

The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints. You can read more about Diversity and Inclusion .

We are proud to be a Disability Confident Leader. Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process. Do let us know of any reasonable adjustments you need. You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.