Desk Account Manager

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Responsible for expanding Motorola Solutions' fixed video sales through our direct business, this team is focused on accelerating our government fixed video solutions business in the UK and Ireland. We build and connect safety and security technologies to help protect people, property, and places, enabling the collaboration between public safety agencies and government organizations that is critical for a proactive approach to safety and security.

Job Description

At Motorola Solutions, everything starts with safety. The Desk Account Manager / Sales Support specialist plays a vital commercial role in maintaining, defending, and growing revenue across our Government agencies. Operating primarily "from the desk," this role balances proactive account management (renewals, upselling, cross-selling) with essential commercial sales support for our field-based Account Directors.

In this role, you will work in a people-first culture where your contributions directly support the essential organizations that keep communities safe. We provide continuous coaching and development to help you pursue your passion and potential while advancing our legacy of innovation across our safety and security ecosystem. A Bachelor's degree or equivalent practical experience is welcomed.

Key Responsibilities

Desk Account Management & Retention

• Portfolio Management to serve as the dedicated primary point of contact for an assigned group of Government agencies across Ireland
• Contract Renewals by proactively tracking contract end-dates to secure timely renewals
• Revenue Growth by identifying and executing upsell and cross-selling opportunities across our technology ecosystem

Sales Support & Proposal Coordination

• Bid & Quote Creation to generate accurate commercial quotes, pricing models, and formal tender responses using internal systems
• Pipeline Administration by maintaining documentation of sales activities, pipeline updates, and deal stages in Salesforce
• Field Sales Support to act as the internal anchor for field-based Account Directors, handling incoming client inquiries and resolving account hurdles while teams are traveling

Customer Experience & Issue Resolution

• Onboarding Support through coordination with technical delivery and provisioning teams to help to ensure smooth deployment of new solutions
• Billing Resolution by collaborating with credit control and billing departments to rapidly investigate and resolve invoice discrepancies for aligned Government agencies
• Cross-Functional Collaboration to help to provide seamless communication across internal teams and external stakeholders

Basic Requirements

• Education: High School Diploma
• Experience: Demonstrated experience in inside sales, sales support, or account management

Job Requirements

Technical Expertise

• CRM Systems proficiency with hands-on experience navigating and updating Salesforce or modern CRM platforms
• Commercial Documentation expertise in order processing, contract administration, or quote creation
• English Communication skills with excellent verbal and written English command to present pricing details and manage commercial discussions via phone and email

Professional Experience

• Account Retention experience in managing customer relationships, tracking contract renewals, or driving upsell opportunities in B2B telecommunications, managed IT, SaaS, or technology sectors
• Cross-Functional Coordination experience collaborating with billing, credit control, or technical delivery teams to resolve customer inquiries
• Operational Execution experience managing pipeline data, generating accurate commercial quotes, and coordinating formal tender responses

Preferred Qualifications (Optional)

• Public Sector & Telecom Experience in the Irish B2B telecommunications, managed IT, SaaS, or public safety sectors
• Supply Chain & Logistics experience or competency in supply chain coordination

What We Offer

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:

• Competitive salary and bonus schemes
• 24 days holiday entitlement + bank holidays
• Attractive Master Trust pension arrangement
• Flexible working options
• Private medical care
• Life assurance
• Career development support and wide ranging learning opportunities
• Employee health and wellbeing support EAP, wellbeing guidance etc.
• Corporate social responsibility initiatives including support for volunteering days
• Family friendly policies

Are you ready to innovate what's next and make a meaningful impact across our safety and security ecosystem? Connect with us and see what "Solving for safer" can do for your career.

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Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions UK Limited, Ireland Branch

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

About Us

MOTOROLA SOLUTIONS OVERVIEW

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Learn more at www.motorolasolutions.com.

If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.