Desktop Support Engineer

Role: Desktop Support Engineer

Location: Montreal, QC – Hybrid

Job Description

Required Skills & Experience

Core Desktop Technologies

8+ years of End User Computing (EUC) and Desktop Support experience.

Strong expertise supporting:

Windows 10/11

macOS

Microsoft 365

Endpoint Computing Technologies

Virtual Desktop Infrastructure (VDI)

Endpoint Management

Microsoft Intune

Microsoft Endpoint Manager

SCCM/MECM

Active Directory

Entra ID (Azure AD)

Group Policy Administration

Virtual Desktop Technologies

Azure Virtual Desktop (AVD)

Citrix Virtual Apps & Desktops

VMware Horizon

Remote Desktop Services

Application Support

Microsoft Office 365

Outlook

Teams

VPN Clients

Enterprise Business Applications

Browser and Plugin Support

Infrastructure Knowledge

Wi-Fi Connectivity

LAN/WAN Fundamentals

DNS and DHCP Basics

Printing Services

Authentication and Access Management

Endpoint Security Controls

IT Service Management

Incident Management

Problem Management

Request Fulfillment

Knowledge Management

Service Transition Support

Change Management

Tools

ServiceNow

JIRA

Microsoft Intune

SCCM/MECM

Active Directory

PowerShell

Microsoft 365 Admin Tools

Preferred Qualifications

Experience supporting Banking and Financial Services environments.

Expertise in large-scale desktop migrations and device refresh programs.

Microsoft Modern Desktop Administrator certification.

ITIL Foundation certification.

Experience supporting global enterprise user communities.

Knowledge of endpoint security and compliance requirements.