Development Associate Database Specialist

Working closely with the Associate Director, Development Operations & Annual Giving, and colleagues across Advancement, the Development Associate Database Specialist supports the team's fundraising and constituent engagement goals by ensuring the accuracy, completeness, and integrity of Food Forward's donor database. This position provides essential data and administrative support for fundraising outreach, events, and activities. This role is primarily responsible for entering and maintaining donor and gift records in Salesforce, as well as supporting online giving platforms, event registration and auction platforms, and social media integration, with a strong emphasis on accuracy, consistency, and attention to detail. Working with Salesforce Nonprofit Success Pack (NPSP) and/or Nonprofit Cloud (NPC), the Database Specialist processes high volumes of donor information and transactions, maintains constituent records, and manages data cleanup and quality control.

This is a key position for the Development team and for meeting the organization’s goals of increasing engagement of donors and prospects in the organization’s mission. The ideal candidate is highly organized, thorough, an expert with spreadsheets, large datasets, and multiple technology platforms, and able to translate the team’s information needs into usable tools. They take pride in accurate, consistent work and understand that reliable database information and effective event support are essential to successful fundraising and donor stewardship.

Key Responsibilities:

Database Administration & Gift Processing

• Enter and maintain all donor, constituent, gift, and other related information in Salesforce in accordance with established data entry procedures.
• Ensure gift records are accurate and on schedule, including details like amounts, dates, and designations, to ensure timely reconciliation with the Finance department.
• Keep all constituent contact details, such as affiliations, relationships, and communication preferences, up to date to improve donor identification and stewardship.
• Manage routine data imports, exports, and reconciliation from third-party platforms; coordinate with vendors and internal colleagues to resolve integration issues.
• Ensure ongoing health of the database by identifying and resolving duplicate records, missing information, or other inconsistencies; propose solutions for improved usage.
• Perform regular data cleanup, audits, and quality control checks; work with the Associate Director to ensure backup and confidentiality protocols.
• Handle confidential donor and organizational information with discretion and care.

Data Quality & Reporting

• Prepare reports of data for team members’ and Leadership’s use and review, ensuring accurate and understandable formats in Google Sheets or Excel.
• Work with the Associate Director to prepare reporting and analysis of benchmarks and metrics on donor and constituent engagement.
• Support the Finance department and provide accurate donation information for the annual audit process and on an ongoing basis.
• Work with the Development team to review records for accuracy, completeness, and consistency on a regular cadence; identify discrepancies and bring potential issues to the attention of the appropriate team member.
• Improve the team’s donor outreach efforts by importing and organizing data from spreadsheets and other sources; provide guidance and basic training to colleagues on database practices.

Fundraising Technology & Platform Administration

• Maintain online fundraising and giving platforms, ensuring the interfaces offer a simple user experience and that the resulting integration, donor information, and campaign details are accessible for reporting.
• Support event fundraising operations, including the event platform, registration, guest information, donor services, and the online auction platform.
• Assist Development team members with platform support for specific fundraising strategies or events as needed, such as Eventbrite or other one-time ticketing experiences, “team” platforms, and similar.
• Work with the Communications department to provide social media fundraising support that ensures accurate and timely donor integration.
• Reconcile and integrate fundraising platforms’ data with Salesforce to ensure complete records of prospect and donor engagement.
• Provide administrative and data support before, during, and after fundraising events and other team efforts as needed.

Qualifications & Desired Skills:

• 3 or more years of relevant professional experience in database administration, development operations, gift processing, data management, or related administrative/financial operations.
• Experience in a nonprofit fundraising environment preferred.
• Familiarity with fundraising CRM, preferably Salesforce Nonprofit Success Pack (NPSP) and/or Salesforce Nonprofit Cloud (NPC) strongly preferred; also preferred: knowledge of (or desire to learn) Salesforce configuration and administration, such as flows, DLRS (Declarative Lookup Rollup Summaries), formula fields, basic automation troubleshooting, etc.
• Experience with tools GoFundMePro, Apsona, iWave, and other Salesforce integrations is a plus.
• Proficiency with Excel and/or Google Sheets, including filtering, formulas, lookups, and large datasets.
• Experience importing and reconciling data from multiple sources; ability to identify and troubleshoot data quality.
• Experience generating reports and organizing data for analysis by others.
• Comfort learning new software platforms and managing data across integrated systems.
• Exceptional attention to detail and commitment to accuracy.
• Strong organizational skills and the ability to manage repetitive tasks while maintaining high quality.
• Ability to manage multiple assignments, prioritize work, and meet deadlines.
• Commitment to protecting confidential donor information and following access, privacy, and security practices.
• Ability to work collaboratively across departments and adapt to changing organizational needs.

Physical Requirements

• Ability to work in a hybrid environment (office and remote)
• Ability to occasionally work evenings or weekends for meetings and special events
• Ability to travel to multiple locations across the Los Angeles area is required.

Benefits:

• Medical, Vision, Dental, and Life Insurance coverage, Retirement with up to 4% employer matching.
• Generous Sick Days, paid time off, and Holiday allocation
• Cell phone allowance, WIFI allowance

How to Apply:

Send a cover letter and resume as a PDF to foodforward.org/careers/#job-listings. Use the subject line: Development Associate Database Specialist - (Your Name). In the body of the cover letter, include: 1) where you discovered this listing, and 2) if you were a variety of produce, what would you be and why? No phone calls. Please follow these instructions to ensure that we process your application.

Food Forward is committed to diversity, equity, and inclusion and strongly encourages people of color, women, LGBTQ+ individuals, and those with protected class backgrounds to apply. We value the individuals that we hire and look forward to creating a positive work environment for all identitie