Development Manager, Decisioning and Automation (Helsinki)
- Hiring from
- Finland
- Work type
- Hybrid
- Posted
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Want to use data, decisioning and marketing automation to build more relevant and personalised customer interactions?
We’re looking for an experienced Development Manager (Pega Customer Decision Hub) to strengthen our Consumer Customers unit
This is a hands-on development role where technology and business come together. You’ll develop Elisa’s decisioning and marketing automation capabilities, creating increasingly personalised next best actions for our customers. Working closely with business stakeholders, you’ll bring technical expertise into the discussion, turn business needs into technically sound solutions and take ideas from concept to implementation.
Your Work Will Include
You’ll be a good fit if you’re an experienced developer who enjoys solving complex technical problems but also wants to understand the business behind them. You’re comfortable discussing technology with both developers and business stakeholders and turning different needs into practical solutions.
We’re Looking For
We’re looking for an experienced Development Manager (Pega Customer Decision Hub) to strengthen our Consumer Customers unit
This is a hands-on development role where technology and business come together. You’ll develop Elisa’s decisioning and marketing automation capabilities, creating increasingly personalised next best actions for our customers. Working closely with business stakeholders, you’ll bring technical expertise into the discussion, turn business needs into technically sound solutions and take ideas from concept to implementation.
Your Work Will Include
- Designing and developing solutions using data and decisioning logic.
- Taking a hands-on technical role in development initiatives with significant business impact.
- Finding creative ways to solve business problems with our existing technology stack.
- Working closely with business stakeholders to understand, challenge and refine requirements, and translate them into technically sound solutions.
You’ll be a good fit if you’re an experienced developer who enjoys solving complex technical problems but also wants to understand the business behind them. You’re comfortable discussing technology with both developers and business stakeholders and turning different needs into practical solutions.
We’re Looking For
- Strong development experience, ideally with Pega and Pega Customer Decision Hub. Alternatively, you may bring strong expertise in another marketing automation platform, such as Salesforce Marketing Cloud or Braze, or broader software development background.
- Very good SQL skills, including writing queries and interpreting, modifying and presenting data.
- Experience with Google Cloud, particularly BigQuery, as well as Python and Java.
- The ability to connect technology and business, or a strong motivation to develop your business understanding further.
- Professional fluency in English.
It’s a plus if you have experience from telecommunications and a basic understanding of relevant EU and telco privacy regulation. We’re also interested in experience, a portfolio or concrete ideas around agentic workflows in decisioning or marketing automation.
The Decisioning and Automation team is based at Elisa’s headquarters in Pasila, Helsinki. We work in a flexible hybrid model, combining time together at the office with remote work. Please note that you must be authorized to work in Finland.
What you can expect from us?
This is an opportunity to work at the intersection of advanced decisioning technology, data and business, with a direct connection to how we develop our customer interactions. The role combines hands-on technical work with acting as a strategic technology partner to the business, bringing deep technical expertise into broader business discussions.
Your expertise will have a real place in decision-making, giving you the opportunity to work on technically demanding capabilities with significant business impact and influence both what we build and how we build it. You’ll have ownership of your work and room to challenge existing approaches, working with technology and business experts to take ideas all the way into working solutions.
There’s also plenty of room to grow in both directions: you can continue deepening your technical expertise in decisioning and automation while strengthening your understanding of the business behind the technology.
Read more here - stories from the perspective of elisians offer a glimpse into the culture, values, and everyday experiences at Elisa.
Interested?
If this sounds like a role where you could put your development expertise to good use, we’d like to hear from you. Submit your application as soon as possible!
For more information about the position, please contact Head of Decisioning Topi-Antti Toivonen: topi-antti.toivonen@elisa.fi or +358 50 506 2053. You can reach him by phone on Friday, 13 November, from 14:30 to 15:30, or on Friday, 20 November, from 15:30 to 17:00.
The Decisioning and Automation team is based at Elisa’s headquarters in Pasila, Helsinki. We work in a flexible hybrid model, combining time together at the office with remote work. Please note that you must be authorized to work in Finland.
What you can expect from us?
This is an opportunity to work at the intersection of advanced decisioning technology, data and business, with a direct connection to how we develop our customer interactions. The role combines hands-on technical work with acting as a strategic technology partner to the business, bringing deep technical expertise into broader business discussions.
Your expertise will have a real place in decision-making, giving you the opportunity to work on technically demanding capabilities with significant business impact and influence both what we build and how we build it. You’ll have ownership of your work and room to challenge existing approaches, working with technology and business experts to take ideas all the way into working solutions.
There’s also plenty of room to grow in both directions: you can continue deepening your technical expertise in decisioning and automation while strengthening your understanding of the business behind the technology.
Read more here - stories from the perspective of elisians offer a glimpse into the culture, values, and everyday experiences at Elisa.
Interested?
If this sounds like a role where you could put your development expertise to good use, we’d like to hear from you. Submit your application as soon as possible!
For more information about the position, please contact Head of Decisioning Topi-Antti Toivonen: topi-antti.toivonen@elisa.fi or +358 50 506 2053. You can reach him by phone on Friday, 13 November, from 14:30 to 15:30, or on Friday, 20 November, from 15:30 to 17:00.
