Device Operations and Procurement Coordinator

Device Operations & Procurement Coordinator

Reporting To: Technology / Operations Leadership

Location: Bournemouth / Dorset (Hybrid) with occasional attendance in the area

Job Type: Part time, 2 days per week (approximately 16 hours), freelance or contractor, with flexibility to distribute hours around operational needs

Our Purpose: A Better Life for Everyone

Nourish is not simply a technology company; we are a digital partner for the social and health care sector rooted in human connections, with the person being supported at its core. We offer a range of co-produced software solutions tailored to the unique challenges of care, while still being flexible enough to meet the specific needs of each individual service we work with.

We are at an exciting stage of growth. While we are the market leader, we remain ambitious and dedicated to our mission. We continue to revolutionise the sector by investing in our platform and our incredible employees who make this impact possible.

Our Ecosystem

At Nourish, you will contribute to a sophisticated ecosystem that includes:

• Technology that impacts a million people every day: Our core products are used by over 425,000 carers to support 417,000+ individuals

• The Nourish Partnership Programme (NPP): A sector-leading programme that manages strategic integrations with third-party systems to ensure seamless data syncing and interoperability across the care journey.

Our Culture & Values

We look for people who align with the way we work. If you join us, you are joining a culture defined by:

• Making a Difference: We remember who we serve. We are passionate about making a meaningful, positive impact on the lives of carers and those we support

• Agility: We continuously refine and adapt. There is no room for complacency here; we are driven to constantly review and improve our products and processes.

• Collective Effort: We help each other out because we know that when one person wins, we all win. It's "all hands-on deck" - everyone is in it together.

• Every Person Counts: We treat everyone as a very significant part of our community. We welcome people being their true and authentic selves and value the diverse perspectives they bring.

• Openness to Learning: We believe no question is a silly question and all insights are valuable. Mistakes are part of the improvement process; we dust ourselves off and begin again.

The Team & Role

We are looking for an experienced, organised and proactive Device Operations & Supplier Manager to oversee the day to day commercial, administrative and operational activities supporting our device provisioning and deployment function.

This is a hands on, part time role requiring approximately 2 days per week, working closely with internal teams, suppliers and Finance to ensure smooth purchasing, device repairs, supplier relationships, invoicing and operational reporting.

The successful candidate will take ownership of key processes, resolve issues independently and ensure activities are managed efficiently without requiring constant oversight.

The ideal candidate will be comfortable taking ownership of these responsibilities, working autonomously and providing a reliable operational management service within a limited weekly commitment.

Key Responsibilities

• Device Purchasing & Supplier Management: Manage purchasing of handsets, QCT, NFC, OTP devices, screen protectors and packaging materials. Maintain supplier relationships, negotiate pricing and ensure timely deliveries. Monitor stock requirements and coordinate purchasing against forecast demand. Manage Amazon purchasing, primarily for packaging and operational supplies.

• Device Repairs & Payments: Coordinate device repairs with SBS and other repair partners. Manage repair related payments, including Revolut transactions for Lite devices. Review, validate and approve repair invoices. Monitor repair costs and resolve supplier billing discrepancies.

• Implementation & Operational Coordination: Own and maintain the Implementations Kanban board. Track device implementation activities, outstanding tasks and delivery progress. Coordinate with internal teams to identify and resolve blockers. Ensure device provisioning activities align with operational requirements and delivery commitments.

• Mobile Device Management & Supplier Accounts: Manage the Vodafone account, including Ivanti MDM billing. Oversee Ivanti MDM supplier relationships and account administration. Review contracts, invoices, renewals and service related queries. Act as the primary commercial and administrative contact for these suppliers.

• Financial Administration & Reporting: Prepare and submit monthly operational KPI figures to Finance. Manage allocated Revolut business card transactions and reconciliation. Review and authorise supplier invoices. Coordinate payment approvals and ensure accurate financial records. Identify invoice discrepancies and unnecessary expenditure.

• Logistics & Courier Management: Manage Royal Mail and Parcelforce supplier accounts. Review and approve courier invoices. Resolve shipping, billing and account related issues. Monitor courier costs and identify opportunities for efficiency improvements.

Requirements

• Essential: Experience in operations, procurement, supplier management or service delivery. Strong organisational skills and ability to manage multiple activities independently. Experience managing invoices, purchase orders and supplier payments. Confident working with Finance, external suppliers and operational teams. Good Excel skills for reporting and tracking. A proactive approach to resolving issues and improving processes.

• Sector Interest: A genuine interest in the UK social care sector and how technology can improve interoperability.

• Mindset: A pragmatic, collaborative, and warm approach to problem solving.

Desirable

• Experience in IT hardware procurement, device logistics or mobile device lifecycle management.

• Familiarity with MDM platforms such as Ivanti.

• Experience using Kanban boards, Revolut Business, Tipalti or similar systems.

• Experience working with mobile networks and courier providers.

Nourish Benefits

• Annual Leave: 25 days basic + Public Holidays + an extra day for your Birthday.

• Service-Related Leave: 1 extra day for each completed year of service (up to 5 additional days).

• Health & Wellbeing: Private Medical Insurance (including a personal health fund), Health & Wellbeing platform with 24/7 GP access, and an Employee Assistance Programme (EAP).

• Family & Security: Enhanced Maternity Leave, Group Life Assurance, and Pension Contribution.

• Growth & Connection: Regular career reviews, Referral Bonus schemes, and social events throughout the year.

All positions at Nourish are subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check, references, and receipt of appropriate Right to Work documents.

Nourish is proud to be an equal opportunities employer and we actively seek and embrace differences in thinking, experience, ethnicity, age, gender, faith, personalities, and styles.