DH Supply Supervisor

Key Responsibilities

• Own the courier and freight registration and verification funnel end-to-end in Ecuador holding final accountability for the aha-moment conversion rate.
• Develop the WatchDocs (registration platform) flow with the product team and agree on form configurations for the country.
• Monitor funnel metrics, diagnose anomalies, and run drop-off research (surveys, courier calls, field tests with local teams).
• Plan and execute WatchDocs data migrations from old to new platforms in Ecuador, tracking impact on registrations and conversion to avoid supply disruption.
• Own KYC, identity verification, and document requirements for the Courier and Freight verticals in Ecuador.
• Drive compliance platform features with engineering teams and maintain central compliance dashboards.
• Represent Delivery Hub in cross-vertical compliance discussions, balancing legal and regulatory risk against funnel performance with data-backed arguments.
• Prepare Ecuador for upcoming regulatory changes (e.g., labor and platform reforms) and support new launches in highly regulated environments.
• Run supply funnel optimization projects, quantifying business impact (conversion, GMV, Net Revenue) together with analytics.
• Own onboarding and compliance streams in quarterly and annual planning, maintaining single-source dashboards and concise decision-oriented materials for senior leadership.
• Support the launch of fleet project in Ecuador.
  
  

Qualifications

• Experience: 4+ years in project management or operations within ride-hailing, delivery, or marketplace platforms in Ecuador. Hands-on experience with registration/onboarding funnels, identity verification (KYC), or regulatory projects in these markets is a strong advantage.
• Technical & Data Skills: Proficiency in SQL (BigQuery) for independent data extraction/validation, experience building BI dashboards (Tableau or similar), and project management tool mastery (Jira, Confluence).
• Domain Expertise: Deep understanding of KYC/identity verification flows and core marketplace metrics (GMV, active supply, done rate, activation, funnel conversion), including local document and verification requirements in Ecuador.
• Regulatory-to-Product Translation: Strong ability to translate complex legal and regulatory mandates in Ecuador. (e.g., labor and platform regulations) into clear product requirements while quantifying their business impact.
• Stakeholder & Cross-Cultural Management: Fluent in Spanish and English; Portuguese is an advantage. Strong communication skills for working with local teams across Ecuador. Confident pushing back on stakeholders with data when proposed requirements threaten conversion.
• Mindset: Extreme end-to-end ownership, pragmatic problem-solving in fast-changing regulatory environments, high execution discipline, and a long-term strategic vision.
  
  

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 47 countries.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, and social impact projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.