DiDi Shop Operations Intern

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

Team Overview

The DiDi Shop Merchant Growth Operations Intern will support merchant acquisition, activation, and growth initiatives for DiDi Shop, driving measurable improvements in merchant onboarding, order volume, and ASP performance. Their work will directly influence merchant supply density and quality across multiple countries. As part of the Merchant Growth team, the intern will help streamline operational workflows, analyze merchant performance metrics, and implement scalable playbooks that enable faster growth and an improved merchant experience.

Role Responsibilities

• Conduct data-driven merchant segmentation and cohort analyses to identify high-potential merchant profiles and report on KPIs such as new merchant activation rate, 7/30-day retention, and average GMV per merchant.
• Design and execute A/B tests on onboarding flows, incentive structures, and marketing touchpoints to increase merchant activation by measurable percentages and present results with recommended rollouts.
• Build and maintain dashboards and weekly performance reports that consolidate merchant acquisition, activation, and fulfillment metrics for regional managers and central growth leadership.
• Draft and refine scalable onboarding playbooks, SOPs, and training materials for merchant-facing teams to improve consistency and shorten ramp time for new merchants.
• Support cross-functional projects with product, payments, and risk teams to resolve operational friction points (e.g., verification, payment setup) and quantify impact on merchant activation and satisfaction.
• Monitor competitor and market signals at city level and propose targeted local growth tactics to capture underserved merchant segments and improve supply coverage.

Role Qualifications

• A bachelor’s degree in Business, Economics, Data Analytics, Operations, or a related field is preferred but not mandatory.
• Graduation expected between December 2027 and December 2028
• Proficiency in Excel and comfort with data tools (SQL or analytics platforms like Looker/Mode) to extract, analyze, and visualize merchant performance metrics.
• Basic familiarity with A/B test design and interpretation to support iterative optimization of onboarding and activation initiatives.
• Strong written and verbal communication skills to create clear reports, playbooks, and to coordinate with city teams and cross-functional partners.
• Detail-oriented problem solver with a bias for measurable outcomes, able to prioritize tasks in a fast-paced, city-by-city growth environment.
• Collaborative mindset and cultural adaptability to work with regional operations, product managers, and external merchant partners across diverse markets.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms