Digital Account Manager

This is a permanent, full-time hybrid remote role based in Pretoria to start as soon as possible.

Market-related salary, depending on experience.

A successful and well-established SA-based digital marketing agency is looking for a dynamic Digital Account Manager to join their team.

The agency has over two decades of experience and is built around getting their clients measurable, bottom-line results through SEO and paid media.

The Digital Account Manager we are looking for is someone who understands SEO and paid media well enough to translate client goals into a plan the team can execute, and who takes ownership of the results, not just the relationship. You'll carry your accounts' performance targets - leads and sales volumes, revenue, or ROAS/ROI - as your own.

ROLES & RESPONSIBILITIES

Account Leadership

• Own the day-to-day relationship and administration for your accounts
• Own your accounts' performance against agreed client KPIs - leads/sales volume, revenue, or ROAS/ROI
• Capture client requirements accurately and translate them into clear, actionable briefs
• Work with the internal SEO and paid media team to scope solutions, then present recommendations back to the client - you are a contributor to the solution, not just a messenger for it
• Anticipate problems before they surface and flag them early
• Build strong working relationships with clients and internal teams alike

Client Communication

• Keep clients informed on project status, timelines, and next steps
• Respond to client queries promptly and professionally
• Share relevant competitive or market information proactively

Sales and Lead Nurture Process

• Qualify and nurture new leads through to sales proposal stage, using our CRM to track and progress each opportunity
• Hand qualified opportunities to the Account Director once ready for proposal
• Resume standard account management duties once a sale converts, carrying the account forward under agreed delivery and KPI terms

Administration & Reporting

• Prepare status reports, meeting agendas, and contact reports (sent within 24 hours of any client meeting)
• Maintain a central, organised filing system for account documentation
• Maintain accurate, up-to-date CRM records for all leads in your pipeline - stage, next action, and owner
• Quality-check deliverables before they leave the agency
• Submit weekly status reports (Monday or Friday, COB)

Finance

• Provide accurate project specs to support Cost Estimate compilation
• Ensure approved CEs are billed, briefed, and matched to a PO where required
• Support finance in following up on outstanding invoices where necessary

Workflow & Delivery

• Partner with the Project Manager to keep work on track against deadlines
• Flag scope or requirement changes as they happen
• Review job status weekly with the Project Manager
• Close out completed jobs promptly

Planning & Strategy

• Write clear, single-minded briefs that give the team what they need to deliver well
• Contribute to SEO, paid media, and web campaign planning alongside the internal team
• Keep the team informed on campaign performance and budget status
• Own execution of approved campaigns and briefs end-to-end

REQUIREMENTS

• Tertiary qualification or equivalent industry experience
• Proven experience in a client-facing digital marketing account role
• Solid understanding of SEO, paid media (Google Ads, performance/PPC campaigns), tracking (Google Analytics, channel reports), and web/website delivery
• Comfortable working in a CRM to manage and progress a lead pipeline
• Own reliable transport
• South African citizenship - advantageous, not required

WHAT WE'RE LOOKING FOR

• Confident and professional with clients and colleagues alike
• Sharp attention to detail and genuinely well-organised
• Comfortable under pressure and against fixed deadlines
• Strong commercial instincts, with a genuine interest in SEO, paid media, and web performance
• A natural communicator - clear, direct, and persuasive in writing and in person
• A team player who can also run independently when it counts

This role sits at the centre of client accounts; the person who understands both what the client needs and what the SEO and paid media team can deliver. Each account you manage will carry agreed client KPIs - lead and sales volume, revenue, or ROAS/ROI - and you'll be accountable for driving toward them, not just reporting on them.

You'll run day-to-day account management: client meetings, status reporting, briefing, and coordination. But you'll also be expected to capture requirements properly, help scope the SEO and paid media approach with our internal team, and present that solution back to the client with confidence - not simply relay information between two sides.

You'll need a working knowledge of SEO, paid media, and web performance metrics, strong commercial instincts, and the ability to keep multiple accounts moving without dropping detail.

If you want to work somewhere where your account's performance is the measure of your success, not just how smooth the meetings go, please apply to this role.