Digital Application Support - Lead I

Job Description - Digital Application Support - Lead I (00138259) Job Description Digital Application Support - Lead I - 00138259 This vacancy is not currently eligible for the UK Employee Referral Scheme. Description Job Title: Digital Application Support - Lead I Location: Barrow-in-Furness. Primarily remote role, with occasional onsite attendance when required We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Referral Bonus: N/A Grade: S5 You’re expected to have completed 12 months in role prior to applying for an advertised vacancy and you should also discuss the internal opportunity with your line manager to ensure sustained business continuity and to further support your career development. We know there may be exceptional individual circumstances that impact this, in the first instance please discuss this with your line manager . If you don’t feel you can talk to your line manager , you can contact your HRBP. PLEASE NOTE: Should you be invited for interview; you acknowledge that the Recruitment team will contact you and your line manager regarding your application for this opportunity. Job Description: In this role you will be supporting the engineering function in the SSNA programme. You'll play a key role in leading a team and providing application support within a fast-paced, dynamic environment, tackling new challenges and making an impact every day. Core duties: Provide line management to the Service Team, including performance management , coaching, and development Partner with project and admin teams to ensure new applications, upgrades, and services are effectively transitioned into live support Lead the resolution and management of complex application incidents, problems, and service requests, ensuring SLA adherence Foster a culture of collaboration, accountability, and continuous improvement within the team Lead service acceptance activities, ensuring operational readiness, risk management , and alignment to ITIL processes Essential Skills: An understanding of Engineering applications such as Siemens Teamcenter, Siemens NX, Capital or equivalent PLM, CAD and Engineering Design tools Proven ability to lead , develop and coach multidisciplined technical teams, ensuring capability, performance and continuous professional development. Strong knowledge of IT Service Management (ITIL), with responsibility for Incident, Problem, and Change Management driving service stability and continual improvement. Ability to build and maintain effective relationships with engineering stakeholders, suppliers and project teams, translating business requirements into service outcomes. The Product Development Service Delivery team: This is an exciting opportunity to join us and lead a team at the forefront of the SSNA programme. You'll work in a collaborative environment, with opportunities to learn about new applications from the experienced team members. You will be responsible for the effective management of incidents, problems, changes, and service improvements while providing clear direction and leadership to the team. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? Here you’ll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You’ll be recognised for your contribution and enjoy rewards tailored to what’s most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We’re committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. We welcome applications from all suitably qualified people, who are BAE Systems employees and have been in their current role for 12 months or longer. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 7th October 2026 Job Digital Data and Cyber Primary Location Barrow-in-Furness Organisation Maritime & Land Sector (GSF) Closing Date 07/Oct/26, 10:59:00 PM Want to make a referral but can’t find a suitable role? We are currently accepting speculative referrals for specific skillsets (roles based in the UK). Click here to find out more. All Privacy rights will be protected. Make a speculative referral If this advert states that this role is eligible for the UK referral scheme, but there is no link here to make a referral for this specific vacancy, please contact the Recruitment Helpdesk who will be able to advise.