Digital Banking Specialist

Position Title: Digital Banking Specialist This role will require being available for on-site work within the Isabella Bank footprint with a potential to work hybrid 2 days of the week after the training period. Reports To: Digital Banking Manager General Purpose: The Digital Banking Specialist is responsible for the overall day-to-day operational functions of the Bank’s electronic payments, products, and services. Responsibilities: Maintain a high level of knowledge and technical understanding regarding our digital products and services including all features and benefits, fees, and disclosures. Input and process all electronic transaction disputes using Regulation E and NACHA regulations. Maintain card portfolio for business and consumer cards, online and mobile banking, and all digital payment platforms. Provide direct customer support responding to general and technical inquiries via phone, online banking, or email related to digital banking services/systems. Monitor the daily operational activities of the Digital Banking Department. Maintain diligent awareness of potential fraud activity and report as necessary to the fraud team. Troubleshoot technical and operational issues. Assist with all digital services documentation including reporting, dispute filing, payments, etc. Process and reconcile numerous internal accounts in reference to digital banking products. Perform other duties as assigned. Education/Experience High School diploma or equivalent required. Associate degree in business, finance, or related field preferred. Minimum of 2 year of banking experience required, digital banking experience preferred. Prior experience with digital products and services is preferred. Skills Strong written and verbal communication skills with a demonstrated ability to communicate effectively with internal and external customers through many delivery channels. Strong organizational, time management and problem-solving skills. Proficiency in Microsoft Office software and other analysis tools. Proficient in electronic banking products / services / devices. Strong attention to detail. Positive and enthusiastic attitude. Isabella Bank is an AA/EEO employer.