Digital Commerce Business Partner

We’re looking for a Digital Commerce Business Partner to help us improve how educators explore, evaluate, and purchase the tools they need to bring science to life in their classrooms.

This role will lead the ongoing optimization and future evolution of Vernier's eCommerce platform. Reporting to the Director of Information Technology, you'll serve as our digital commerce subject matter expert, working closely across Information Technology, Sales, and Marketing to improve the customer purchasing experience, strengthen ecommerce analytics, and turn business priorities into effective technology solutions.

You'll join us at an important time as we evaluate our current digital commerce capabilities, identify opportunities for improvement, and plan for a future website rebuild. You'll play a key role in evaluating platforms and solutions, guiding technical decisions, and helping lead implementation through launch. Along the way, you'll help improve the systems and integrations that support online purchasing, including the unique needs of educators and institutional buyers.

Success in this role comes from balancing ecommerce expertise with hands-on execution and strong cross-functional partnerships. You'll bring ideas and best practices to the table, help Sales and Marketing translate business priorities into a practical technical roadmap, and take ownership of delivering agreed improvements. If you enjoy connecting technology with customer needs, improving how businesses sell online, and helping shape the future of a business-critical platform, we'd love to hear from you.

What you bring

• 5+ years of experience in digital commerce operations, ecommerce platform management,, or a related field.
• Bachelor's degree in a related field, or equivalent work experience.
• Experience managing ecommerce for both B2B and B2C audiences, ideally where those two overlap.
• Deep understanding of ecommerce analytics, conversion tracking, attribution, and performance measurement, with the ability to translate data into meaningful business insights.
• Hands-on experience with SEO, paid search, and analytics platforms such as GA4, Matomo, and Google Ads.
• Experience with ecommerce platform integrations and data flows involving CRM, ERP, and related business systems.
• Ability to evaluate ecommerce platforms, identify opportunities for improvement, and recommend practical, scalable technology solutions.
• Strong project management, communication, and stakeholder management skills, including experience working with external vendors and development partners.
• Independent self-starter with the ability to establish structure, prioritize work, and drive results in evolving environments.
• Experience with WordPress, WooCommerce, institutional purchasing workflows, or ecommerce platform migrations a plus.
• Commitment to equity, inclusion, and science education.
  

If you're excited about this role and our mission but don't align perfectly with every qualification, we still want to hear from you. We value curiosity, growth, and a shared commitment to science education.

Where you will work

This is a hybrid position based in Beaverton, Oregon, with an expectation of working onsite three days per week. Relocation is not available for this position.

What we offer

As a mission-based, Perpetual Purpose Trust owned organization, we appreciate the impact of a sustainable life-work balance. In addition to an amazing company culture, Vernier offers competitive pay, profit sharing, employer contributions into your 401(k) retirement account, and comprehensive benefits. We have an on-site fitness center, private shower facilities, and an indoor bike storage room. Vernier is located next to the Millikan Way MAX line, and we provide employer-paid commuter benefits to all eligible employees. We also offer training opportunities, tuition assistance, paid volunteer time, a PTO (paid time off) plan, along with paid sabbaticals.

Vernier Science Education is an equal opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin,

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Detailed Job Description:

Summary

The Digital Commerce Business Partner reports to the Director of Information Technology and is responsible for the day-to-day operations, optimization, and long-term technical development of Vernier's ecommerce platform. The role serves as the primary liaison between Information Technology, Sales, and Marketing, translating business needs into effective digital commerce solutions that improve the online purchasing experience and support revenue growth.

As a subject matter expert, the Digital Commerce Business Partner brings a strong understanding of online sales, customer purchasing behavior, ecommerce technology, and industry best practices. This role is accountable for the performance, reliability, and ongoing improvement of the ecommerce platform, including analytics, data quality, and systems integration. Working closely with Sales and Marketing, the position proactively identifies opportunities, recommends improvements, and implements solutions aligned with shared business priorities.

Essential Functions

• Serve as the primary digital commerce point of contact within Information Technology for Sales and Marketing, developing a thorough understanding of customer purchasing behavior, business priorities, and ecommerce requirements.
• Serve as the technical product owner for Vernier's ecommerce platform, responsible for day-to-day operations, configuration, performance, troubleshooting, enhancements, integrations, and long-term technical planning.
• Apply ecommerce expertise and best practices to identify and recommend opportunities to improve conversion, customer experience, digital merchandising, and online purchasing workflows. Partner with Sales and Marketing to implement and evaluate agreed improvements.
• Establish and maintain reliable ecommerce analytics, tracking, and reporting. Work with Sales, Marketing, and Finance to define measurement requirements, improve marketing attribution, and accurately track online purchases, quote requests, and quote-to-order conversions without duplicating revenue.
• Partner with Marketing on Search Engine Optimization (SEO), paid search measurement, digital merchandising, and website optimization. Bring ecommerce expertise and recommendations to these efforts, and lead the technical implementation of agreed improvements in line with Marketing owned strategy.
• Partner with Sales to improve institutional purchasing workflows, including quotes, purchase orders, tax-exempt transactions, and order processing.
• Work with internal teams and external partners to manage ecommerce platform integrations, troubleshoot issues, improve data quality, and support website performance, security, privacy, and accessibility requirements.
• Manage ecommerce-related projects, including requirements gathering, solution evaluation, vendor coordination, testing, implementation, documentation, and ongoing support.
• Develop and maintain a prioritized technical delivery roadmap for ecommerce platform enhancements, aligned with Sales and Marketing owned business strategies, priorities and roadmaps.
• Manage execution of agreed priorities, track progress, and communicate timelines, dependencies, and results. Contribute technical expertise and recommendations to Vernier's broader ecommerce strategy and long-term roadmap.
• Lead the technical aspects of website rebuilds, including platform evaluation, requirements, implementation, testing, and launch, in partnership with Sales and Marketing.
• Manage relationships with agencies, developers, and technology vendors, holding them accountable for budget, quality, timelines, and results.

Secondary Functions

• Participate in employee committees, recognition efforts, and organizational meetings to support and strengthen our culture.
• Act as a mentor for more junior staff within the IT team on subject matter expertise.
• All other duties as assigned.

Supervisory Responsibility

• This is an individual contributor role.

Education / Skills / Experience

• 5+ years of experience in digital commerce operations, ecommerce platform management, digital commerce, or related roles with a strong focus on ecommerce systems and performance.
• Bachelor's degree in a related field, or equivalent work experience.
• Proven experience managing ecommerce for both B2B and B2C audiences, ideally where those two overlap.
• Deep fluency in ecommerce metrics, including what to measure, how to implement and validate tracking, interpret results, and communicate insights to non-technical decision makers.
• Hands-on experience with search engine optimization (SEO), paid search, and analytics platforms such as GA4, Matomo, and Google Ads.
• Understanding of ecommerce platform integrations and data flows involving CRM, ERP, and related business systems.
• Experience with ecommerce platform redesign, or migration highly preferred.
• Working knowledge of website privacy requirements (including CCPA/CPRA), accessibility standards (WCAG), and security considerations.
• Experience with WordPress and WooCommerce a plus.
• Familiarity with ERP and ecommerce integrations.
• Strong analytical, investigative, and problem-solving skills, with the ability to identify opportunities and recommend practical improvements.
• Demonstrated ability to manage projects, coordinate vendors, and deliver improvements on time and within budget.
• Strong communication and collaboration skills, with the ability to bridge technical and business teams.
• Independent self-starter with the ability to establish priorities, manage multiple responsibilities, and drive results.
• Background in education or EdTech, or experience working in a small or mid-sized organization, a plus but not required.
• Commitment to equity, inclusion, and science education.

Other Position Conditions and/or Physical Demands

• Office environment
• Hybrid schedule: 3 days per week onsite in Beaverton, Oregon.
• Limited domestic travel (<5%).
• Successful completion of criminal, education, and work history background check required.