Digital Content Creator

Job Summary : The Digital Content Creator produces and maintains clear, engaging digital content that helps our customers, colleagues, and wider business understand and get the most from our software products. Responsibilities: This role sits at the heart of how we explain and showcase our products. Working closely with our Product team and our Marketing & Communications Lead, the Digital Content Creator owns the authoring and ongoing upkeep of the digital content that supports our software — from written guides and presentations to interactive, in-product content and product documentation. The focus is on producing high-quality, accessible content that enables others to learn, adopt, and promote our products with confidence. Key responsibilities include: Product Content Creation & Maintenance: Author, update, and maintain a broad range of digital content that explains our product features and how to use them, including written documents, guides, and presentations. Create interactive, in-product content and guided walkthroughs using our own digital adoption tooling, helping users navigate and adopt features directly within the product. Write and maintain clear product documentation within our product development tooling, such as user stories and functional descriptions of product capabilities. Take ownership of a well-organised, accurate, and up-to-date content library, keeping everything current as the product evolves. Adapt tone, style, and format to suit different audiences, from end users and clients through to internal teams. Collaboration & Enablement: Work closely with the Product Specialist and wider Product team to understand new and existing functionality, asking questions to ensure a full and accurate understanding before creating content. Share externally- friendly content with our Marketing & Communications Lead to help inform website materials, portal content, and campaigns. Help upskill the Marketing function on what our products do, enabling them to curate their own marketing content and lead-generation campaigns with confidence. Act as a knowledgeable point of reference on product functionality for content-related needs across the business. Additional responsibilities may be assigned as needed to support the team and business objectives. Requirements: Excellent written and spoken English is an absolute requirement — this role produces content that others rely on to learn, train, and be informed, so a consistently high standard of English, with minimal need for review, is essential. A genuine interest in and enthusiasm for creating digital content, and a desire to build a career in this field. Strong general technology skills, and the confidence to learn new software and digital tools quickly. Familiarity with tools such as Microsoft Word, PowerPoint, and PDF creation Awareness of Microsoft Dynamics 365 or similar business platforms is an advantage but is not required - full training will be provided. No prior experience of our specific products or tools is required Curious and eager to learn: you ask thoughtful questions, seek to fully understand products and processes, and continually develop your knowledge. Proactive and accountable: you take ownership of your work, manage your priorities effectively, and see tasks through to completion. Strong written communication: you can explain technical concepts clearly, producing well-structured content tailored to different audiences. Collaborative approach: you work effectively with colleagues across teams, share knowledge, and contribute positively to shared objectives. Committed to quality: you have excellent attention to detail and consistently produce accurate, polished, and professional content. ability to organise and prioritise work across multiple content needs. Work Arrangements: Full-time, permanent role. Based in our Cairo, Egypt office, with remote working available for the right candidate. Regular collaboration with UK and international colleagues, working primarily in English.