Digital Customer Engagement Specialist

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? Purpose of role As a Digital Customer Engagement Specialist you help our global customers get the most from Keyloop by making sure they know about the training and learning available to them. Working alongside the Knowledge and Education team, you will spot opportunities where a well-timed message could help customers, draft clear and engaging copy, and partner with Marketing to get that content prepared, translated and delivered through the right channels (email, in-application and social such as LinkedIn). This is a hands-on, delivery-focused role. It suits someone early in their career who enjoys writing, is organised, works well as part of a team, and is comfortable collaborating with colleagues across different departments and cultures. Key Duties & Responsibilities Identify opportunities where communications could help customers understand and make use of Keyloop training and learning. Draft clear, engaging copy for training-related communications, tailored to the audience and channel. Work with Marketing to ensure communications are prepared, translated and delivered from the right channels, including email, in-application messaging and social channels such as LinkedIn. Maintain a schedule of outbound training communications, keeping content organised, on-brand and on time. Gather feedback and basic engagement data to understand what is working and suggest improvements. Build good working relationships with colleagues across Knowledge & Education, Marketing and other departments. Any other duties commensurate with the grade and level of responsibility of the role. Skills / Knowledge & Experience Strong written communication skills, with an eye for clear, engaging and audience-appropriate copy. A genuine interest in customer experience and in helping customers succeed. Well organised, with the ability to manage a schedule of content and meet deadlines. Comfortable working as part of a team and collaborating across different departments and cultures. Confident using digital tools to create and edit communication content. Willing to learn, take feedback, and develop under the guidance of a more experienced colleague. Basic comfort with data, able to look at simple engagement measures and act on them. Qualifications required Essential Educational qualifications Good standard of general education, including GCSE Maths and English (Grade C / 4 or above) or equivalent. A qualification, apprenticeship or early experience in communications, marketing, English or a related area is an advantage but not essential. Desirable Technical / Professional qualifications in Any communications, marketing or customer experience training, certificate or diploma. Why join us? We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way. An inclusive environment to thrive We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day. Be rewarded for your efforts We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration. Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials. We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply . " At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity. "