Digital Delivery Manager (Products)

About the role

Successful candidates may be based in any of our office locations – Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow.

This is a 2 year FTC hybrid role (circa 20% onsite)

Across government, data, AI and automation are transforming how public services are delivered. At Ofgem, we're using digital innovation to protect energy consumers, support economic growth and help deliver Net Zero. As our Data, AI and Automation Digital Delivery Manager (Products), you'll play a key role in turning AI and automation products into reliable live services that create real value for colleagues, stakeholders and consumers across the UK.

This is an exciting opportunity to join our Digital, Data and Security Services (DDSS) Directorate and help shape the delivery of products that support one of the most significant transitions facing the UK today.

Job description

As a Data, AI and Automation Digital Delivery Manager (Products), you will be responsible for planning and managing the delivery of AI and automation products as they move into and operate within live services. Working closely with Product Managers, engineers, data specialists and business stakeholders, you'll ensure products are delivered predictably, effectively and in line with organisational priorities.

You'll champion Agile ways of working, coordinate delivery activity across multidisciplinary teams, manage dependencies and risks, and provide clear visibility of delivery progress to stakeholders at all levels.

You will work within Ofgem's Delivery Excellence Framework to establish consistent delivery practices, support continuous improvement and create the conditions for high-performing teams to succeed.

Key responsibilities include:

• Planning and managing the delivery of AI and automation products transitioning into, or operating within, live services.
• Coordinating delivery activities across Agile teams, managing dependencies, risks and impediments.
• Supporting Product Managers and delivery teams to align delivery activity with product priorities and strategic outcomes.

• Facilitating Agile ceremonies and promoting effective delivery practices.
• Tracking and reporting delivery progress, issues and risks using appropriate metrics and delivery artefacts.
• Supporting continuous improvement initiatives to enhance team performance and delivery effectiveness.
• Building strong relationships with technical and non-technical stakeholders to ensure informed decision-making and successful delivery outcomes.

Person specification

We're looking for someone with strong Agile delivery management experience and a passion for delivering digital, data, AI or automation products that make a real difference.

Essential criteria

• Demonstrated experience delivering digital, data, AI or automation products using Agile delivery methodologies.
• Proven ability to facilitate Agile delivery, including planning, coordination and execution within a structured delivery framework.
• Certified Scrum Master (CSM), Professional Scrum Master (PSM I/II), AgilePM Practitioner, BCS Agile Scrum Practitioner, or equivalent certification.

• Strong experience communicating delivery progress, risks, issues and dependencies to both technical and non-technical audiences.
• Experience using Azure DevOps, Confluence or similar delivery management tools.
• Excellent stakeholder management and relationship-building skills.
• Ability to manage competing priorities while maintaining focus on delivery outcomes and operational readiness.

Desirable criteria

• Experience delivering digital products within a government or public sector environment.
• Knowledge of AI, automation or data product delivery within live operational services.
• Experience working in multidisciplinary product teams.

Behaviours

We'll assess you against the following Civil Service Behaviours:

• Changing and Improving
• Working Together
• Delivering at Pace

Why join Ofgem?

Ofgem works on behalf of energy consumers to ensure every household and business across Great Britain can rely on a safe, affordable and sustainable energy supply.

Our people are helping shape the future energy system and accelerating the transition to Net Zero. We are committed to creating an inclusive workplace where everyone feels valued, respected and able to bring their authentic selves to work.

By joining us, you'll have the opportunity to work on meaningful and innovative digital, data, AI and automation initiatives that support one of the UK's most important public missions.

Contract: Fixed-Term Contract - 2 years and requires SC - SC - Guidance Pack for Applicants - GOV.UK

Please note that this vacancy will be advertised on Civil Service Jobs shortly. Eligible candidates will be contacted directly and invited to submit an application.