Digital Insights Specialist

Primary Details

Time Type: Full timeWorker Type: Employee

Digital Insights Specialist

London / Hybrid
Permanent / Full Time

About QBE  

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.  

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Having the right to work in the UK is a requirement for this role.  QBE may consider sponsorship at its discretion.

The opportunity

We're looking for a strategic, commercially-minded and data-driven Digital Insights Specialist to help shape the future of digital marketing performance across QBE's International business.

Joining our Digital Marketing team and wider Marketing & Communications function, you'll take ownership of our digital measurement, insight and optimisation agenda across web, email, social media, paid media and SEO.

You'll be responsible for transforming data into actionable intelligence, helping us better understand customer behaviour, improve channel performance and maximise marketing effectiveness.

This is an exciting opportunity to influence how digital decisions are made across a global organisation. You'll lead experimentation and testing programmes, champion data-driven thinking and identify opportunities to leverage AI and automation to unlock deeper insights and drive continuous improvement.

If you're passionate about analytics, optimisation and using data to drive meaningful business outcomes, we'd love to hear from you.

Your new role

Reporting to the Head of Digital Marketing, you'll lead digital measurement, insight and optimisation across QBE's digital channels, establishing best practice frameworks that help improve performance, customer experience and marketing effectiveness.

Working closely with marketing, technology, data teams and external partners, you'll ensure we have the right data, insights and experimentation capabilities in place to continually learn, optimise and evolve our approach.

Main responsibilities:

• Own performance measurement and analysis across QBE's digital marketing channels, including web, email, social media, paid media and SEO.
• Provide clear, actionable insight that helps stakeholders understand performance, identify opportunities and make better decisions.
• Develop and maintain reporting frameworks, dashboards and KPI measures that provide a consistent view of digital performance.
• Lead QBE's testing, experimentation and optimisation programme, creating a culture of continuous improvement and learning.
• Develop testing roadmaps and prioritise opportunities that improve customer journeys, engagement, conversion and marketing effectiveness.
• Act as the subject matter expert for digital analytics, attribution, measurement and optimisation.
• Partner with technology teams and external agencies to ensure accurate tracking, tagging and conversion measurement across all digital channels.
• Analyse website performance and customer behaviour, identifying opportunities to improve digital experiences and business outcomes.
• Support technical SEO and website optimisation initiatives, helping maximise search visibility and site performance.
• Champion the use of AI, automation and emerging technologies to enhance reporting, analysis, experimentation and insight generation.
• Establish consistent measurement standards, KPI definitions and data governance practices across the marketing function.
• Own the digital insight and optimisation roadmap, identifying strategic opportunities that improve marketing performance and customer outcomes.
• Provide data-driven recommendations that influence channel strategy, investment decisions and optimisation priorities.
• Build strong partnerships across marketing, technology and data teams to maximise the value of digital insights across the business.

About you

You're naturally curious, analytical and commercially focused. You enjoy uncovering insights hidden within data and translating them into clear actions that drive measurable results.

You'll be comfortable challenging assumptions, influencing stakeholders and simplifying complex information for different audiences. Most importantly, you'll be passionate about continuous improvement and excited by the opportunity to shape how digital performance is measured and optimised across a global organisation.

Skills you'll need:

• Strong experience in digital analytics, marketing analytics, digital performance or a related discipline.
• Experience working with Google Analytics 4 (GA4), Google Tag Manager, attribution models, event tracking and conversion measurement.
• Strong understanding of website analytics, customer journeys, digital performance metrics and online user behaviour.
• Experience developing reporting frameworks, dashboards and KPI measures that support strategic decision-making.
• A proven track record of identifying actionable insights and delivering recommendations that improve business performance.
• Experience leading optimisation, experimentation and testing programmes that drive measurable outcomes.
• Strong understanding of digital marketing channels, including websites, email marketing, social media, paid media and SEO.
• Excellent stakeholder management skills, with the ability to influence and communicate effectively with both technical and non-technical audiences.
• Experience working across cross-functional teams including marketing, technology, data and external partners.
• Curiosity and enthusiasm for emerging technologies, including AI and automation, and their application within marketing and analytics.
• Experience with tools such as Power BI, SQL, BrightEdge, technical SEO platforms or similar analytics and optimisation technologies would be advantageous.
• A proactive, self-starting mindset with strong attention to detail and a passion for continuous improvement.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

30 days holiday a year with the option to buy up to 2 additional days. 

Flexible working -balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours. 

Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. 

Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.  

Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent. 

Short term remote work abroad -you can request up to 20 days per year to work remotely from certain locations abroad. 

Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own. 
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000. 

To find out more visit our  Rewarding our people - QBE European Operations

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

General Insurer of the Year 2026 at the British Insurance Awards

Winner of Excellence in Diversity, Equity & Inclusion Award 2025 at the Insurance Business Australia Awards for our Respect@QBE program

Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year,
Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year 

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer 

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year 

Working Dads Employer Awards 2023 Winner: Parental Policies Award 

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

You can view all our awards here 

Apply now and let’s make it happen!  

If you’re looking for a career that combines your expertise and your empathy, click Apply today.

Your career. At the heart of it. 

Skills:

Campaign Management, Communication, Critical Thinking, Customer Service, Digital Marketing, Financial Products, Intentional collaboration, Managing performance, Marketing, Marketing Management, Marketing Strategies, Marketing Tools, Research Analysis, Risk Management, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.