Digital Knowledge & Enablement Specialist

About the Role - This is a 24-months fixed term contract

📍 Location: Bucharest, Romania / Lisbon, Portugal

📅 Full-Time | Hybrid

We are looking for a Digital Knowledge & Enablement Specialist to drive knowledge management, documentation governance, training content, stakeholder engagement, and user enablement across a portfolio of digital solutions.

This role will serve as a central coordination point across Digital Solutions, working closely with Solution Owners, Business Process Management, Technology teams, Sales, Marketing, and clients to ensure knowledge, training, onboarding, and communication activities are delivered consistently and effectively.

The position combines elements of knowledge management, project coordination, stakeholder management, training enablement, and executive communications, making it ideal for someone who enjoys bringing structure, clarity, and alignment across multiple teams and initiatives.

Key Responsibilities

Knowledge & Documentation Management

• Own and maintain the Digital Solutions Knowledge Hub.
• Ensure documentation is structured, accurate, searchable, and up to date.
• Establish documentation governance standards, version control, approval workflows, and review cycles.
• Maintain inventories of digital solutions, suppliers, contracts, system owners, and renewal timelines.

Training & Enablement

• Create user guides, process documentation, presentations, FAQs, onboarding materials, and learning content.
• Design role-based training curricula and learning paths for both internal teams and clients.
• Develop scalable digital learning solutions, including video-based training content.
• Coordinate multilingual content and training rollouts across different markets.

Project Coordination & Onboarding Support

• Coordinate training and enablement activities during client onboarding and transition projects.
• Track deliverables, timelines, dependencies, and stakeholder actions related to enablement activities.
• Ensure consistent use of approved materials and processes across projects.
• Support adoption and change management initiatives for new digital solutions.

Stakeholder Management & Collaboration

• Act as a key point of coordination between Digital Solutions, Technology, BPM, Sales, Marketing, Service Delivery, and client-facing teams.
• Facilitate collaboration across multiple stakeholders to ensure alignment on documentation, training, and communication activities.
• Build strong relationships across departments and proactively manage expectations and priorities.
• Support governance meetings and follow up on agreed actions and deliverables.

Executive Communications

• Develop presentations, briefing materials, and communication packs for senior leadership.
• Translate complex technology, digital transformation, and AI topics into clear business language.
• Create visually engaging and executive-ready PowerPoint presentations and communication materials.
• Ensure consistent messaging, branding, and positioning across all enablement and communication assets.

What We're Looking For

• Experience in knowledge management, technical writing, documentation management, training, learning & development, or enablement roles.
• Experience coordinating cross-functional initiatives, projects, or onboarding activities.
• Strong stakeholder management and communication skills.
• Experience maintaining SharePoint sites, knowledge repositories, or similar platforms.
• Experience creating training materials for diverse audiences.
• Excellent presentation design and PowerPoint skills.
• Strong organizational and project coordination capabilities with high attention to detail.
• Ability to simplify complex technical concepts into clear, business-friendly content.

Nice to Have

• Experience with document governance frameworks and quality standards.
• Exposure to Business Process Management (BPM) methodologies and documentation standards.
• Experience supporting executive and C-level communications.
• Familiarity with Learning Management Systems (LMS).
• Experience with AI-powered content creation or video platforms such as Synthesia.
• Branding, marketing, or sales enablement content experience.
• Experience coordinating multilingual content and translation activities.

Why Join Us?

• Play a key role in a growing digital transformation environment.
• Work with international stakeholders across business and technology teams.
• Influence how knowledge, learning, and communication are delivered globally.
• Gain exposure to digital solutions, AI-enabled technologies, and transformation initiatives.
• Be part of projects that drive adoption, collaboration, and business value across a global organization.

Benefits

• Salary offered

Lisbon - GROSS per year base salary 50.000 euros

Bucharest - NET 15.000 ron/ montly

• Private medical insurance
• 15% annual performance bonus based on annual gross salary
• Hybrid workplace policy: 4 days per week in the office and 1 day per week remote - MANDATORY
• Flexible working arrangements
• Modern offices
• International and collaborative work culture
• Opportunity to work on large-scale global projects.
• Exposure to international stakeholders and business leaders.
• Dynamic, multicultural working environment.

Important Information!

ALL Applicants MUST already possess the legal right to work in either Portugal or Romania.

Please note that visa sponsorship and relocation sponsorship are NOT available for this position.