Digital Marketing Account Manager

Role Type: Full-time, fully remote Schedule: CST Salary: $2,300–$2,800 USD Overview We are an Austin-based, full-service digital marketing agency, and we’re looking for an experienced Digital Marketing Account Manager who knows how to own client relationships, guide strategy, and keep projects moving without breaking a sweat. If you’re a proactive communicator, naturally curious, and love helping businesses grow, you’ll fit right in. What You’ll Do As a Digital Marketing Account Manager, you’ll be the primary point of contact for your clients—from onboarding through ongoing optimization. You’ll lead cadence calls, guide strategy with support from our internal teams, and help clients understand their marketing performance. This role is equal parts communication, strategy, and problem-solving. You will: Own and manage relationships with clients and stakeholders Lead client meetings, status updates, and ongoing reporting Ensure work is on track, in scope, and aligned with client goals Monitor performance, surface insights, and partner with specialists to guide strategy Provide education and help clients understand SEO, PPC, and digital marketing fundamentals Proactively identify challenges or opportunities before clients do Maintain a minimum retention rate of 95% and NPS scores of 8+ Remote-Work Expectations We’re remote-first, but not hands-off. You should have a dedicated workspace, reliable internet, and the ability to manage your own time. Communicate proactively, stay accountable, and adapt quickly when challenges arise. What Makes You a Great Fit 2+ years in account management, client success, or customer-facing roles 1+ year working inside a digital marketing agency (SEO/PPC experience required) Strong working knowledge of: Google Analytics (GA4) Google Ads reporting Meta Business Manager reporting Ability to pull, analyze, and interpret own performance reports and KPIs Comfort discussing strategy, KPIs, and digital performance with clarity and confidence Solid understanding of SEO and Paid Media Familiarity with Webflow, WordPress, and/or Shopify Experience in Home Services (HVAC, plumbing, remodeling, etc.) is a plus Strong communicator with clear, confident writing and speaking skills Exceptionally organized and able to manage multiple clients and priorities Self-directed, resourceful, and proactive in a fast-paced environment Experience: Agency: 3 years (Required) Customer Service/Account Management: 2 years (Preferred) Client Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently. Payments: All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you. Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard. --- Application Process: As part of your application, you’ll be asked to record your responses to the initial interview questions through a Loom video (questions & instructions are in the application page). Our team will carefully review your submission, and if shortlisted, we’ll share your responses with the client for their review and next steps. Please treat this recording as you would a real interview: Come prepared and make sure you’re clearly visible on camera. Record your answers in a quiet, well-lit, and clutter-free space with a stable internet connection. We’re excited to get to know you better! Show us your personality and strengths. We encourage you to answer authentically and in your own words, without reading from a script or using AI tools.