Digital Marketing & Business Assistant

Digital Marketing & Business Assistant

About the Role

We are seeking a highly skilled, versatile, and proactive Digital Marketing & Business Assistant to support two growing Australian businesses. This hybrid role combines social media and content management for a Sports and Remedial Health Clinic with administrative, research, and advertising support for a Commercial Property Management and Property Development business.

You will play an important role in supporting daily operations across both businesses, including patient coordination, digital marketing, basic bookkeeping, property administration, and research.

Approximately 20–30% of the workload will involve supporting the commercial property management and property development business. Previous property experience is advantageous but not essential.

Key Responsibilities

1. Practice Management & Administration (Allied Health)

• Manage daily scheduling, rescheduling, cancellations, and client enquiries via phone, email, and Cliniko.
  

• Answer incoming calls professionally and ensure a positive client experience.
  

• Oversee patient intake forms, maintain accurate records, and assist with basic billing enquiries.
  

• Provide administrative support to ensure smooth daily clinic operations.
  

2. Social Media & Digital Marketing

• Conceptualise, create, and schedule engaging content across Facebook, Instagram, and TikTok.
  

• Assist with managing digital advertising budgets, campaign optimisation, and strategic removal of Google Ads campaigns.
  

• Monitor engagement, respond to messages, and maintain a strong online community presence.
  

3. Basic Bookkeeping & Financial Support

• Perform accurate daily bookkeeping using Xero.
  

• Reconcile bank statements, match invoices, and process basic expenses.
  

• Assist with tracking accounts receivable and accounts payable across both businesses.
  

4. Commercial Property Management & Property Development Support (20–30% Workload)

• Provide administrative support for the commercial property portfolio.
  

• Assist with tenant communications, lease documentation tracking, and maintenance request coordination.
  

• Support property development research, ad hoc administrative tasks, and advertising requirements.
  

• Conduct market research, gather relevant data, and assist with project-related administrative tasks.
  

• Previous property experience is advantageous but not essential.
  

5. NDIS & Home Care Agency Research & Collaboration

• Research NDIS agencies, Home Care Providers, and community support organisations.
  

• Initiate contact and develop collaborative relationships to position the clinic as a preferred service provider.
  

• Assist with onboarding processes, documentation requirements, and communications with agency partners.
  

• Support the development of referral pathways and service agreements.
  

Required Skills & Experience

• Australian Client Experience: Minimum of 2–3 years of experience working directly with Australian businesses, ideally in health, real estate, or professional services.
  

• System Knowledge: Proficiency in Cliniko (preferred but not essential) or similar cloud-based practice management systems, and Xero bookkeeping software.
  

• Content Creation: Strong eye for design and understanding of current content trends across TikTok, Instagram, and Facebook.
  

• Technical Skills: Comfortable using Google Workspace, Google Ads, and cloud-based platforms.
  

• Communication: Excellent written and verbal English skills, with an understanding of Australian business communication styles and expectations.
  

• Property Experience: Advantageous but not essential.
  

• NDIS & Home Care Knowledge (Preferred):
  

  • Understanding of how NDIS and Home Care Providers operate.
    

  • Familiarity with referral processes, service agreements, and provider onboarding.
    

  • Experience communicating with support coordinators, case managers, or agency representatives.
    

  • Ability to research and identify partnership opportunities within the disability and aged care sectors.
    

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