Pay Range:

$92,000-$97,500 annualized, an annual incentive opportunity targeting 10%.

We're Hiring: Digital Marketing Coordinator

American Arbitration Association (AAA)

Location: NYHQ | Hybrid

Help Us Create Better Digital Experiences

Are you a detail-oriented digital marketer who enjoys working with websites, marketing technology, and data? Do you love bringing campaigns to life, solving problems, and finding ways to improve the online customer experience?

The American Arbitration Association (AAA) is looking for a Digital Marketing Coordinator to join our Marketing team!

In this hands-on role, you'll help manage and optimize our digital presence, support integrated marketing campaigns, and ensure our websites, landing pages, and lead-generation experiences are engaging, effective, and easy to navigate.

This is an exciting opportunity for an early-career marketing professional who enjoys combining creativity, technology, and analytics to make a measurable impact.

What You'll Do

Manage and Enhance Our Digital Presence

Create, update, and maintain website pages, landing pages, forms, and digital content using our content management system (CMS).
Support website improvements, SEO best practices, and user experience enhancements.
Test and troubleshoot website content, links, and forms to ensure a seamless digital experience.

Bring Digital Campaigns to Life

Support the execution of email, social media, paid media, event, and lead-generation campaigns.
Collaborate with marketing, creative, and technical teams to launch digital assets accurately and on schedule.
Help implement campaign tracking and measurement tools.

Support Marketing Technology and Lead Generation

Build and maintain lead-capture forms, registrations, and conversion experiences.
Help ensure marketing leads and campaign data flow accurately into our marketing platforms and CRM systems, including Salesforce.
Identify opportunities to improve marketing processes and digital workflows.

Measure, Learn, and Optimize

Monitor website traffic, engagement, conversions, and campaign performance.
Use analytics to identify opportunities for improvement.
Support A/B testing and optimization initiatives to improve digital marketing results.

What You'll Bring

Bachelor's degree in marketing, communications, business, digital media, or a related field, plus 1–3 years of relevant experience; or an equivalent combination of education and experience.
Experience working with website content management systems (CMS).
Familiarity with digital marketing campaigns, landing pages, online forms, and lead generation.
Working knowledge of Google Analytics or similar analytics platforms.
Strong organizational skills, attention to detail, and the ability to manage multiple projects and deadlines.
Excellent communication, collaboration, and problem-solving skills.
A proactive mindset, curiosity, and enthusiasm for learning new technologies.

Bonus Points If You Have:

Experience with Umbraco, PushPlanet, or Digioh.
Exposure to Salesforce or marketing automation platforms.
Familiarity with SEO, conversion optimization, or A/B testing.

Why Join AAA?

At the American Arbitration Association, you'll have the opportunity to contribute to meaningful marketing initiatives while expanding your skills across website management, digital campaigns, analytics, and marketing technology.

You'll collaborate with colleagues across marketing and technology, gain hands-on experience with digital platforms, and help improve how customers discover and engage with AAA's services.

If you're organized, tech-savvy, analytical, and excited to grow your digital marketing career, we'd love to hear from you.

The American Arbitration Association is an equal opportunity employer (EEO) and we value diversity in our workplace. We consider all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Welcome

Thank you for your interest in a career with the American Arbitration Association. You can track your application status and complete any required tasks below.

About Us

The American Arbitration Association (AAA) and its global division, the International Centre for Dispute Resolution (ICDR), are global leaders in arbitration, mediation, and online dispute resolution. For over a century, we have helped resolve complex disputes with fairness, efficiency, and integrity — earning the trust of businesses, organizations, and individuals worldwide.

Today, we are transforming how disputes are resolved. As a digital-first, solutions-driven organization, we are integrating advanced technology, data, and AI-enabled tools to improve speed, accessibility, and the overall user experience.

Our culture is grounded in purpose, innovation, and continuous improvement. We are proud to be recognized as a best-in-class employer, offering meaningful careers where employees can grow, collaborate, and make a measurable impact. Our comprehensive benefits include health coverage, a 403(b) with strong employer contributions, student loan assistance, and generous paid time off — supporting both professional success and personal well-being.

Digital Marketing Coordinator