Digital Marketing & Restaurant Operations Specialist

Hiring Company: Creattle and People HR & Academy

We're Hiring: Digital Marketing & Restaurant Operations Specialist

Location: Remote – Colombia or Mexico

Job Type: Full-Time

Working Hours: Pacific Time (Seattle, Washington)

Industry: Restaurant & Hospitality

English: Advanced / Fluent (Required)

About the Role

We are hiring a creative, highly organized, and AI-savvy Digital Marketing & Restaurant Operations Specialist to support a growing multi-location restaurant chain based in Washington State, USA.

This is a hands-on position combining social media management, graphic design, digital advertising, online delivery platforms, reservations, and customer engagement.

We are looking for someone who can take ownership, work independently, and use modern AI technologies to deliver high-quality results.

Key Responsibilities

Social Media & Digital Marketing

• Manage Instagram, Facebook, TikTok, and Google Business Profiles.
• Create professional graphics, Reels, videos, and promotional content.
• Plan and execute social media calendars and marketing campaigns.
• Manage Meta Ads and Google Ads.
• Improve online visibility, engagement, and customer acquisition.

Online Ordering & Restaurant Platforms

• Manage Uber Eats, DoorDash, and other restaurant delivery platforms.
• Update menus, pricing, photos, and promotional offers.
• Monitor online orders, customer reviews, and platform performance.
• Coordinate with restaurant managers to resolve operational issues.

Reservations & Customer Relations

• Manage reservations and customer inquiries.
• Respond to online reviews and customer messages in professional English.
• Maintain customer records and follow-up processes.
• Support loyalty programs, customer retention, and email marketing.

Graphic Design & AI Tools

• Create high-quality promotional materials, menus, and digital advertisements.
• Use Adobe Creative Suite, Canva, and video editing tools.
• Utilize ChatGPT, Midjourney, Adobe Firefly, Canva AI, and other AI platforms.
• Leverage AI to improve marketing productivity, content creation, and automation.

Requirements

• Fluent English (written and spoken) — mandatory.
• Proven experience in social media and digital marketing.
• Strong graphic design and visual content creation skills.
• Advanced experience with AI applications.
• Familiarity with Meta Business Suite and Google Business Profiles.
• Excellent communication, time management, and organizational skills.
• Reliable internet connection and ability to work during US Pacific Time business hours.
• Based in Colombia or Mexico.

Strong Plus

• Experience with US-based restaurants or hospitality brands.
• Familiarity with DoorDash, Uber Eats, Toast, OpenTable, or Resy.
• Video editing and short-form content creation.
• Experience with customer relationship management (CRM) systems.
• Experience managing multiple brands or locations.

What We Offer

• 100% remote opportunity.
• Long-term, full-time collaboration.
• Opportunity to work with a growing US-based restaurant group.
• Creative environment with extensive use of AI and digital technologies.
• Opportunities for professional growth and increased responsibilities.
• Competitive compensation based on experience.

How to Apply

Please submit your resume in English, a portfolio of previous design and social media projects, and examples of how you use AI tools in your work.

Important: Applications without a portfolio or sufficient English proficiency may not be considered.

We are looking for someone who doesn't just manage tasks — we want someone who brings ideas, solves problems, and helps our restaurants grow.

Compensation & Benefits

• Monthly salary: $1,100–$1,350 USD, depending on experience and qualifications.
• Additional performance-based bonus opportunities.
• Long-term, full-time remote position with opportunities for professional growth.